[Hiring] Change Management & AI Operations Coordinator Internship @Symetri

Role Description

We are seeking a highly organized, curious, and motivated professional to join our team in an entry-level Change Management & AI Operations Coordinator role. This position is ideal for someone with strong communication skills, a passion for learning, and an interest in helping organizations adopt new technologies and ways of working.

The successful candidate will support change-management initiatives, process documentation, communications, training development, and AI-enabled operational improvements. This role offers hands-on exposure to organizational change, process improvement, AI tools, and workflow automation while providing opportunities for significant professional growth and development.

Initially, the coordinator will work closely alongside a senior leader, providing project and operational support while learning change-management and AI adoption practices. Over time, they will assume ownership of recurring change-management activities, communications, training coordination, process documentation, adoption tracking, and AI-enabled operational tasks.

Responsibilities

• Support organizational change-management initiatives by coordinating activities, tracking action items, and monitoring progress.
• Document business processes, workflows, procedures, and best practices.
• Assist in preparing communications, presentations, training materials, and user guides to support change adoption.
• Track stakeholder engagement, training completion, adoption metrics, and project deliverables.
• Coordinate meetings, maintain project documentation, and ensure follow-up on key actions.
• Identify opportunities to improve workflows through AI tools, automation, and process enhancements.
• Research new AI capabilities and recommend practical use cases that improve efficiency and effectiveness.
• Support testing, implementation, and ongoing management of AI-enabled operational solutions.
• Partner with business stakeholders to gather information, understand challenges, and assist with continuous improvement efforts.
• Maintain organized project records and provide status updates to leadership.

Qualifications

• Bachelor's degree in Business Management, Organizational Leadership, Communications, Information Systems, or a related field; or currently pursuing a business management degree, certificate program, professional development pathway, or equivalent experience.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication skills.
• Demonstrated curiosity and willingness to learn new technologies and business processes.
• Foundational understanding of AI tools, automation platforms, or technology-enabled productivity solutions.
• Proficiency with Microsoft Office applications; familiarity with Microsoft 365 Copilot, Power Platform, or similar technologies is a plus.
• Ability to manage multiple priorities and work independently after training.

Benefits

• Generous and flexible time off (FTO), plus eight paid holidays.
• Company-sponsored benefits include:
  • Group health insurance with nominal employee contribution.
  • Employer-paid short- and long-term disability coverage.
  • Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits.
  • Employer match of employee HSA contributions, dollar-for-dollar up to the IRS limit.
  • 401(k) with company match of up to 4% of base salary.