[Hiring] Center of Excellence Advisor @Kinaxis

Role Description

In this customer-facing advisory role, you will help customers and internal teams troubleshoot and optimize solutions built on the Kinaxis Maestro platform. You bring deep Maestro expertise (solution development/authoring and integrations), strong supply chain planning domain knowledge, and a consulting mindset focused on outcomes, adoption, and best practices.

• Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey.
• Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams.
• Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations.
• Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams.
• Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes.
• Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs.
• Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts.

Qualifications

• Bachelor’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field.
• 7-10 years of relevant experience in supply chain planning and/or business software consulting, including customer-facing advisory/consulting experience.
• 4+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting).
• Strong understanding of one or more planning processes (e.g., S&OP, demand planning, supply planning, production planning, inventory management).
• Proven analytical problem-solving skills—able to synthesize complex information, determine root cause, and guide stakeholders to the best course of action.
• Excellent communication, facilitation, and presentation skills; comfortable influencing across Product, Sales, Professional Services, Support, partners, and customers.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer satisfaction.
• Ability to travel 25–40%.

Nice to have

• Maestro certifications and/or demonstrated experience with ERP systems.
• Experience with data and integration tooling.
• Experience developing customer enablement materials (playbooks, standards, best-practice guides) and delivering training.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).
• Flexible work options.
• Physical and mental well-being programs.
• Regularly scheduled virtual fitness classes.
• Mentorship programs, training, and career development.
• Recognition programs and referral rewards.
• Hackathons.