[Hiring] Career Support Specialist @SOUTHWEST KEY PROGRAMS

Role Description

The Career Support Specialist’s primary function is to register job seeker customers in the reception area and assist job seeker customers in the resource room with their employment needs. The Career Support Specialist is also responsible for administering assessment testing, assisting with center orientations and providing additional center support, as needed. This person must be familiar with all center services and activities/events to connect customers with career services, including co-enrollments in specialized workforce programs, as appropriate. The Career Support Specialist is expected to provide excellent customer service and perform all duties as assigned.

Essential Functions:

• Assist job seekers in developing quality WorkInTexas (WIT) applications for employment by securing and recording information reflecting work qualifications based on experience, training, skills, abilities, interests and other factors relevant to proper selection for referral to suitable job openings.
• Review WIT applications for completeness and quality. Provide WIT technical assistance, as needed.
• Refer and guide applicants to suitable employment. Maintain customer data and documentation in WIT.
• Provide employment counseling to applicants who present unusual placement or job adjustment challenges.
• Interview clients and use/administer assessment tools to determine education, experience, skills, interest, and other relevant factors to fully explore client’s career development opportunities and possible training needs.
• Research and disseminate labor market information.
• Assist with delivery of center orientations.
• Provide additional center support, as assigned.

Other Functions:

• Provide backup coverage for the Front Desk Receptionist.
• Monitor center customer flow and assist visitors appropriately.
• Able to react to change productively and handle other essential tasks as assigned.
• Must be able and willing to work remotely as needed.

Qualifications

• Must have High School Diploma or equivalent.
• At least two (2) years of administrative/clerical experience.
• Must have good computer skills, including experience with MS Office suite.
• Must have excellent verbal and written communication skills, demonstrated customer service skills.

Preferred:

• Previous experience with WIT and/or The Workforce Information System of Texas (TWIST) software system.
• Bilingual (English/Spanish).

Requirements

• Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.
• While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.
• Frequent typing, writing, bending and twisting.
• Must be able to lift up to 10 pounds.

Work Environment

Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards.

Compliance Agreement

I have read the above and understand that it is intended to describe the general content of and requirements for performing this job. It is not an exhaustive statement of duties, responsibilities or requirements. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I also understand that my job description is subject to change and that this description does not preclude my supervisor's authority to add or change duties or responsibilities.