[Hiring] Branch Manager Complex Care @City and County Healthcare Group Ltd

Role Description

Are you a driven, commercially aware care leader ready to take full ownership of a Complex Care branch? We are looking for an experienced Branch Manager (Complex Care) to lead, grow and strengthen our Advantage branch — delivering outstanding, client-centred services while driving sustainable business growth. This is a pivotal leadership role for someone who thrives on accountability, quality, and performance. This is a remote-based role, with regular travel required across Wales. Our office is based in Cardiff, with clients located throughout Wales, including North Wales. Salary: up to £45,000

What You’ll Do

• Lead & Grow the Business
  • Manage your branch as a successful and profitable business unit
  • Drive branch growth through strong commissioner and private client relationships
  • Identify and convert new complex care opportunities
  • Work alongside Service Development and Care Service Managers to onboard new packages safely
  • Monitor KPIs, budgets, and performance targets
  • Contribute to strategic planning and market positioning
  • Maintain strong local market awareness and competitor insight
• Deliver Outstanding Complex Care
  • Ensure high-quality, person-centred complex care services
  • Oversee robust care assessments, risk management and service planning
  • Ensure services meet regulatory, contractual and internal standards
  • Work collaboratively with Clinical Nurse Managers and audit teams
  • Protect clients through strong safeguarding and risk mitigation
  • Oversee rota management, on-call planning and contingency arrangements
  • Ensure accurate service documentation and compliance
• Lead & Develop Your Team
  • Inspire and lead your branch team to deliver excellence
  • Take full line management responsibility for recruitment, performance and development
  • Ensure safe recruitment practices and rigorous vetting
  • Manage HR processes including supervision, absence, disciplinaries and grievances
  • Identify training needs and support professional development
  • Promote equality, inclusion and anti-discriminatory practice
• Ensure Compliance & Quality
  • Maintain full regulatory compliance (including Registered Manager requirements if applicable)
  • Liaise confidently with regulators and commissioners
  • Oversee complaints, incidents and continuous improvement plans
  • Maintain structured records to evidence quality and compliance
  • Ensure health & safety systems and risk assessments are embedded

Qualifications

• Essential
  • Strong understanding of complex care services and client needs
  • Solid knowledge of statutory and regulatory frameworks
  • Experience managing a care service or business unit
  • Budget management and commercial awareness
  • Experience leading and developing teams
  • Understanding of safeguarding, risk assessment and health & safety
  • Excellent written and spoken English
  • Strong IT skills including Microsoft Office
  • NVQ/QCF Level 5 Diploma in Leadership for Health & Social Care (or equivalent)
  • Full UK driving licence
  • Enhanced DBS (or willingness to obtain)
• Desirable
  • Experience managing complex care services at scale
  • Experience working with commissioners and tender processes
  • Quality assurance and audit experience
  • Managing recruitment, HR processes and performance management
  • Project management experience
  • Registered Manager status (where applicable)

Benefits

• We see extraordinary achievements happen every day thanks to the talent and commitment of our people.
• We want to transform the care industry by working smarter, using innovative tech and driving forward positive change.
• As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security.
• Join us on our journey.