[Hiring] BMC Helix ITSM Lead Consultant @Manning Global

Role Description

This is a remote position.

Manning Global is recruiting for a BMC Helix ITSM Lead Consultant on behalf of one of their blue-chip international clients to join their organization in India.

• Run discovery and design workshops.
• Map the customer’s service model into Helix ITSM: incident, problem, change, request, knowledge and service level management.
• Configure and extend Helix ITSM, Smart IT and Digital Workplace.
• Keep customization low and documented.
• Design integrations with REST and the Helix platform (Innovation Studio) to OSS/BSS, HR, monitoring and identity systems.
• Plan and run data migration, cutover, hypercare and knowledge transfer.
• Own quality: test plans, defect triage, release notes, and customer satisfaction above 70 percent on every engagement.
• Mentor two to four engineers and review their work.

Qualifications

• Must have 6 or more years on BMC Remedy or BMC Helix ITSM, with at least 2 full implementations as technical lead.
• BMC Certified Professional: Helix ITSM 22.x (or Associate at offer and Professional within 90 days).
• BMC Certified Associate: Helix ITSM 22.x or 23.x for Administrators, and AR System 22.x for Administrators.
• ITIL 4 Foundation.
• Clear written English. Comfortable in front of a customer CIO or head of operations.

Requirements

• Good to have BMC Certified Associate: HelixGPT 26.1 Administering for Service Management.
• BMC Certified Associate: Helix Innovation Studio 25.x for Developers.
• BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators.
• BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x, for customers that cannot use SaaS.
• Telecom OSS/BSS or network operations background.
• Languages: Arabic, English.

Benefits

• Full time-Contract to hire.
• Salary range: dependent upon experience.
• Start Date: November/2026.

Company Description

Manning Global is an internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive, and Renewable Energy.