[Hiring] Integration Specialist @Surgimate

Role Description

Surgimate is seeking a client-facing Integration Specialist with practical experience analysing and optimizing REST API integrations across healthcare systems. This role works directly with clients, EHR vendors, and internal teams to:

• Investigate API behaviour
• Improve data exchange efficiency
• Assess alternative integration methods
• Support successful integration testing, go-live, and stabilization

The ideal candidate can explain technical findings clearly and recommend feasible improvements without being responsible for developing production software.

Role intent: Independently analyse API behaviour, identify inefficient or unreliable data exchange patterns, and recommend improvements while supporting client and vendor integration delivery. This is a hands-on technical analysis and solutioning role, not a production software development position.

Core Mission:

• Support successful client and vendor integration delivery, from technical discovery and requirements validation through go-live and stabilization.
• Investigate API and data exchange issues, identify likely root causes, validate findings with clients and vendors, and provide clear recommendations or actionable escalations to Engineering.
• Serve as a dependable technical contact for clients and vendors, aligning expectations, technical dependencies, testing, and launch readiness.
• Improve repeatability through documentation, monitoring recommendations, and root-cause analysis.

Qualifications

• 3–5 years of relevant experience in API integration analysis, technical integration support, client-facing implementation, or healthcare IT; equivalent practical experience considered.
• Hands-on troubleshooting of REST APIs, JSON/XML, authentication, HTTP errors, and application or integration logs.
• Practical experience with Postman or equivalent API testing tools and structured root-cause investigation.
• Understanding of EHR or practice management workflows, data mapping, and integration testing.
• Ability to distinguish configuration and data issues from software defects and make sound escalation decisions.
• Strong client-facing communication, structured technical analysis, issue ownership, and independent follow-through across multiple stakeholders.
• Demonstrated experience working directly with clients and external vendors on technical requirements, integration testing, issue resolution, and delivery milestones.
• Relevant degree or equivalent practical experience.

Requirements

• Experience with athenahealth, Veradigm, NextGen, eClinicalWorks, Epic, Nextech, or similar platforms.
• HL7 v2 (ADT, ORM, ORU, SIU), FHIR, OAuth 2.0, and Mirth Connect or similar interface engines.
• SQL for authorized investigation, SFTP or message processing, and integration monitoring.
• Surgical scheduling, referrals, orders, perioperative workflows, and healthcare partner integrations.

Additional Qualifications

• Demonstrated experience analyzing API request patterns, rate limits, throttling, retry behavior, or high-volume data exchange.
• Ability to interpret API usage reports and transaction trends, estimate future request volumes and vendor charges, and communicate forecast assumptions and rate-limit risks to stakeholders.
• Ability to identify unnecessary API calls and recommend practical optimization or alternative data synchronization approaches based on client and vendor constraints.
• Preferred: familiarity with event-driven architectures, webhooks, FHIR subscriptions, delta synchronization, caching, batch processing, and hybrid integration patterns.

Benefits

• Remote first team distributed across the US with R&D Centers in Israel & India.
• Opportunities for team meetups, volunteering, and flexible work arrangements.