[Hiring] Associate Solutions Consultant @Everbridge

Role Description

As an Associate Solutions Consultant, you’ll become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform. You’ll guide clients through deployment, adoption, training, ongoing optimization, and issue resolution combining project coordination, technical consulting, and customer success.

You’ll also serve as the customer advocate within Everbridge, ensuring feedback reaches the teams best positioned to act on it. Working closely with clients, Account Management, Operations, Product, and Engineering, you’ll help deliver solutions that are reliable, well adopted, and aligned with business needs.

This is a remote, home-based role open to candidates anywhere in the UK.

What you'll do:

• Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive customer experience.
• Establish and maintain a clear governance model with each client.
• Facilitate regular stakeholder meetings, document decisions and action items, and provide monthly account updates to internal stakeholders.
• Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.
• Create and deliver ongoing product education and awareness programs, including training sessions for customer teams.
• Troubleshoot customer concerns and coordinate with internal teams to resolve technical and operational challenges.
• Ensure critical issues are accurately documented, prioritized, and escalated quickly when required.
• Act as the customer advocate within Everbridge, sharing insights and feedback with Account Management, Product Management, and Engineering.
• Identify opportunities to improve adoption, strengthen relationships, and increase the value customers receive from the platform.

Qualifications

• At least three years of experience in a customer-facing support or consulting role, such as professional services, account management, project management, or technical consulting.
• Strong project management and organizational skills.
• The ability to manage competing priorities and remain effective in a fast-paced environment.
• Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
• A proven ability to coordinate internal teams and resources to solve complex customer support or implementation challenges.
• Excellent verbal, written, and interpersonal communication skills.
• Strong critical-thinking, analytical, and problem-solving abilities.
• Excellent time-management skills and proficiency with Microsoft Office, Salesforce, and web-based applications.
• A bachelor’s degree in Business, Computer Science, or a related field or equivalent relevant experience.

Requirements

• Consulting experience with emergency preparedness, crisis management, or business continuity practices.
• Experience working with government organizations or large enterprises.
• Experience delivering customer training or managing complex software implementations.

Benefits

• Comprehensive healthcare coverage to ensure your well-being.
• Life & Total Permanent Disability Insurance to protect you and your loved ones.