[Hiring] Assistant Regional Manager @ClearCaptions LLC

Role Description

We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment’s notice. The Assistant Regional Manager is responsible for the installation and training of new customers and growth and retention of ClearCaptions customers in their assigned region within the United States. The Assistant Regional Manager will actively hire, train, develop and manage Part Time Territory Training & Sales Managers (PT TTSMs) located within their territory.

• Achieve assigned sales and service acquisition and retention quota objectives daily, weekly, monthly, and annually.
• Maintain territory sales staff by recruiting, selecting, orienting, training, and mentoring employees for success.
• Manage and ensure PT TTSMs are following all policies and procedures for time punches and monitoring hours to ensure they average between 25-30 hours worked per week.
• Manage territory representative’s performance by coaching, taking action to improve performance; planning, monitoring, and evaluating results.
• Travel to PT TTSMs when needed for follow-up training.
• Actively work with direct training/sales team to coach and train on accepting, qualifying, scheduling/moving new customer installations to maximize their time.
• Actively work with direct training/sales team to coach and train on growing users in their territory through customer referrals.
• Work with PT TTSMs to ensure customers are validated and all compliance policies are followed.
• Manage the inventory of ClearCaptions products and ancillary equipment for the Territory.
• Coach PT TTSMs on how to evaluate the customer’s communications needs and propose the appropriate ClearCaptions solution to satisfy those needs.
• Create and monitor the territories assigned to each PT TTSM.
• Manage, administer, and report on Territory results and issues.
• Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team.
• Continually upgrade talent through timely talent management, development, succession planning and recruitment.
• Be an expert for the PT TTSMs on how to:
• Territory management to schedule and follow-up customer installations.
• Conduct onsite and in-depth customer training on caption telephone services.
• Increase new customer acquisitions in a region through customer referrals.
• Retention of existing customers.
• Use Salesforce and ensure proper documentation is completed.
• Work with Customer Support.

Qualifications

• 1-2 years of experience managing and developing a team preferred (not required).
• 1-2 years of service sales and/or sales management experience.
• Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs. Prior installation experience is desirable.
• Must be able to demonstrate a minimum of 1-2 years of consistently meeting quota.
• Must be able to work from a local home office equipped with high-speed Internet.
• Must be able to travel extensively (up to 50%) within assigned region. Travel will also be to corporate and events nationally.
• A four-year college degree or equivalent experience preferred (not required).
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels.
• Strong analytical, planning and budgeting skills.
• Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 50%); will include some overnight travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Requirements

• Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss.
• Employees will experience the following physical demands for extended periods of time:
• Sitting, standing and walking (95-100%).
• Keyboarding (70-90%).
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%).
• Occasionally bend, crouch, reach, twist and grasp; may lift or move boxes (up to 10 pounds).
• When interacting with customers in person, use of PPE is required.

Benefits

• $72,000 - $75,000 prospectively plus commission with consideration to experience and geographical location.
• Please see www.clearcaptions.com/careers for an overview of our generous benefits program.