[Hiring] Assistant Property Manager @Somewhere

Role Description

We are looking for a bilingual Assistant Property Manager to provide day-to-day support to a U.S.-based property management operation. You will work closely with an onsite Property Manager and serve as an important point of contact for tenants, vendors, and maintenance teams. This is a highly collaborative and tenant-facing role. You will help keep property operations organized by:

• Responding to tenant questions
• Coordinating maintenance requests
• Preparing notices and documentation
• Following up with vendors
• Handling general administrative tasks

Key Responsibilities

• Tenant Support & Communication
  • Serve as a point of contact for tenants via phone and email.
  • Respond to questions regarding units, buildings, notices, and property documentation.
  • Receive and document tenant maintenance requests.
  • Provide professional and timely follow-up on tenant questions and outstanding requests.
  • Draft and send tenant notices, letters, and other routine communications in coordination with the Property Manager.
• Maintenance & Vendor Coordination
  • Coordinate maintenance requests with internal maintenance teams and external vendors.
  • Communicate work requirements, access details, and scheduling information.
  • Track open maintenance items and follow up to ensure work is completed.
  • Confirm completion of requested work and maintain accurate supporting documentation.
  • Help keep the Property Manager informed of outstanding issues, deadlines, and follow-ups.
• Property Management & Administrative Support
  • Work closely with the onsite Property Manager on daily operational priorities.
  • Upload and organize property-related documents and records.
  • Send emails, answer calls, and provide general administrative support.
  • Assist with documentation and paperwork related to completed vendor and maintenance work.
  • Collect invoices associated with requested work and help move documentation through the appropriate internal process.
  • Maintain organized records and ensure required documentation is complete and accessible.
• Workspace & Virtual Office Expectations
  • Be comfortable being on camera throughout the workday for internal collaboration and meetings.
  • Maintain a private, quiet, and professional workspace.
  • Have a professional background and reliable camera setup suitable for frequent video collaboration.
  • Maintain professional attire and presentation during working hours.
  • Have reliable high-speed internet and equipment capable of supporting video calls throughout the day.
  • Have, or be willing to set up, a multi-screen workstation.

Qualifications

• Fluency in English and Spanish, both written and spoken.
• Previous experience in property management, real estate, tenant relations, or a closely related field strongly preferred.
• Experience communicating directly with customers, tenants, residents, or clients.
• Strong written communication skills with the ability to prepare professional emails, notices, and letters.
• Comfortable handling phone calls and communicating with tenants, vendors, and maintenance personnel.
• Strong organizational skills and ability to manage multiple open requests and follow-ups.
• High attention to detail when handling documentation, invoices, and property records.
• Comfortable learning and working with property management systems and other digital tools.
• Able to work independently while staying closely connected with an onsite team.
• Reliable and able to work consistently during U.S. Pacific Time business hours.

What We're Looking For

You do not need to be a senior Property Manager to succeed in this role. We are looking for someone who is professional, organized, responsive, and comfortable taking ownership of day-to-day follow-through. You may be a particularly strong fit if you have worked as an:

• Assistant Property Manager
• Property Management Assistant
• Real Estate Administrative Assistant
• Tenant or Resident Services Coordinator
• Maintenance Coordinator
• Property Administrator
• Leasing or Property Operations Assistant

Most importantly, you should be comfortable communicating directly with tenants, coordinating multiple moving pieces, and working virtually as a highly visible member of the property management team.