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Application Operations Team Lead
@Lwolf
[Hiring] Application Operations Team Lead @Lwolf
Mar 04, 2025 - Lwolf is hiring a remote Application Operations Team Lead. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking an experienced and motivated Application Operations Team Lead to join our dynamic team. The successful candidate will play a pivotal role in ensuring the smooth operation of our end user operations, overseeing a team of skilled operations professionals, and contributing to the continuous improvement of our products and services.
- Lead a team of application operations specialists responsible for monitoring, maintaining, and supporting our end user technologies and applications.
- Develop and implement strategies to optimize help desk performance and responsiveness to meet or exceed our SLAs.
- Collaborate closely with cross-functional teams, including software engineers, product managers, and customer support.
- Provide hands-on technical guidance and support to the operations team, troubleshooting complex issues, and identifying root causes.
- Establish and maintain robust monitoring and alerting systems to proactively detect and resolve potential application and infrastructure issues.
- Continuously improve operational processes, automation, and documentation to enhance efficiency and scalability.
- Participate in on-call rotations to ensure 24/7 availability of critical applications.
- Analyze data and metrics to identify trends, areas of improvement, and opportunities for innovation.
- Collaborate with security and compliance teams to ensure applications meet industry standards and data privacy regulations.
- Mentor and develop team members, providing guidance, performance feedback, and opportunities for growth.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
- Proven experience 2 years in application operations, with a strong background in managing complex, high-availability applications in the technology industry.
- Prior experience in a leadership or team lead role, demonstrating the ability to lead and mentor a technical operations team.
- Strong understanding of real estate technology concepts and trends is a plus.
- Proficiency in application monitoring, incident response, and performance optimization.
- Excellent problem-solving skills with the ability to think critically and strategically.
- Familiarity with DevOps principles, automation tools, and continuous integration/continuous deployment (CI/CD) pipelines.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
- Exceptional communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams and stakeholders.
- A customer-centric mindset and a passion for delivering high-quality services and experiences.
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
unspecified
|
Posted
Mar 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
