[Hiring] Senior Customer Success Manager @Varicent
Mar 21, 2025 - Varicent is hiring a remote Senior Customer Success Manager. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
Role Description
We are looking for a dedicated, ambitious and self-driven Senior Customer Success Manager (CSM) to support Varicent’s Strategic Customers. As Senior CSM, you will report to a Director of Customer Success and serve as a player/coach for the team -- pivoting our team’s Customer Engagement towards Business Value Realization through professional Success Planning.
Key responsibilities include:
- Provide training and coaching to broader CSM team around Success Planning Workshops with a willingness to co-land and co-facilitate these workshops in the short term
- Create value for Customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
- Be accountable to drive high usage of Varicent products within Customers by driving the creation and execution of a thorough and action-oriented Adoption Plan
- Develop and leverage deep functional Varicent product expertise to increase the customer’s usage of existing products
- Proactively identify and open new expansion opportunities in each account to drive value both for the Customer and for Varicent
- Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) within each Customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Varicent’s behalf
- Engage with your Customer early in their lifecycle from Onboarding through Value Realization – providing implementation oversight, change management coaching, success planning, and future vision setting with Customers
- Orchestrate and gain strong buy-in with multiple external (e.g. customer’s partner) and internal Varicent teams and be highly connected to Varicent SMEs throughout the customer’s lifecycle
- Consistently documenting Customer success criteria, your interactions with the Customer, and your sentiment about the Customer in our systems of record
Qualifications
- 12+ years of experience in business value consulting within the Customer Success discipline on behalf of Fortune 100 Companies for a top business applications vendor
- 5+ years of experience delivering/facilitating Value Realization Workshops to enterprise Customers
- Familiarity with Sales Performance Management (SPM) products such as Varicent, Anaplan, Xactly, or similar vendor
- Proven ability to map the customer’s business process to product capability
- Experience in driving transformation in enterprises through effective change management and adoption highly preferred
- Facilitation skills required
- Experience with “revenue impacting” business applications required
- Prior sales success exhibited around renewing and expanding Customers
- Deep understanding of SaaS customer engagement
- Top-notch executive engagement skills with an ability to establish strong relationships with Business Decision Makers
- Strong interpersonal skills that establish Trusted Advisor relationships with clients
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously
- Cultural awareness and appreciation for diversity
- Bachelors degree with information technology/business/finance focus preferred
- Willingness to travel up to 25%
Company Description
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Varicent stands at the forefront of innovation, celebrated as a market leader in:
- 2025 Forrester Wave Report for SPM
- 2023 Ventana Research Revenue Performance Management (RPM) Value Index
- Gartner Peer Insights
- 2024 Gartner SPM Market Guide
- G2
Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.
Here’s why you’ll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
unspecified
|
Posted
Mar 21, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
