[Hiring] Application Analyst @Emergeortho, P.A

Role Description

EmergeOrtho's Corporate IT Team is seeking an Application Analyst with a primary focus on Business and Clinical Applications to join their team. This role is responsible for supporting the clinical and operational applications used by the Providers and staff at EmergeOrtho.

• Work closely with the orthopedic team to understand their workflows, needs, and challenges.
• Provide solutions to optimize their use of technology.
• Collaborate with other IT staff, vendors, and external partners to ensure integration, functionality, security, and performance of the orthopedic applications.
• Preferred EMR for this position is AthenaOne, a secure and comprehensive cloud-based solution that integrates electronic health records (EHR), practice management, and patient engagement capabilities.

Kick off 2027 with a new remote opportunity! Our desired start date for this position will fall in February, 2027.

Qualifications

• Bachelor’s degree in computer science, information systems, health informatics, or related field or 4 years equivalent experience as an Application Analyst in the Healthcare industry.
• Minimum of two years of experience in supporting clinical or operational applications in a health care setting.
• Experience in supporting orthopedic applications is preferred.
• Knowledge of orthopedic workflows, terminology, standards, and regulations.
• Proficiency in using AthenaOne EHR/PM system. Experience in using speech-to-text dictation and voice assistant features is a plus.
• Ability to analyze complex problems, troubleshoot issues, and provide solutions.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to learn new technologies quickly and adapt to changing environments.

Requirements

• Analyze, design, configure, test, implement, and maintain the orthopedic applications, such as AthenaOne EHR/PM, digital imaging (DI), and patient portal systems.
• Provide end-user training, support, and troubleshooting for the orthopedic applications, and escalate issues as needed.
• Monitor and evaluate the orthopedic applications’ performance, usability, and compliance, and recommend enhancements or modifications as needed.
• Document and update the orthopedic applications’ policies, procedures, workflows, and configurations.
• Coordinate with other IT staff, vendors, and external partners to ensure the interoperability, security, and reliability of the orthopedic applications.
• Participate in IT projects related to the orthopedic program, such as system upgrades, migrations, integrations, or conversions.
• Stay abreast of the latest trends, developments, and best practices in orthopedic technology and inform the orthopedic team of any relevant changes or opportunities.
• Keep the Service Desk Support database and ticketing system updated daily.
• Follows all applicable department and practice policies and procedures.
• Participates in professional development activities and maintains professional affiliations.
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
• Maintains reliable attendance consistent with operational needs and job requirements.
• Complies with all applicable federal, state, and local laws, regulations, accreditation standards, and organizational policies related to patient care, privacy, safety, and workplace conduct.
• Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned.

Benefits

• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Health Savings Account
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Life Insurance
• Short Term Disability
• Long Term Disability
• Pet Insurance
• Milestone Bonus Program