[Hiring] Application Management Advisor @NTT DATA Services

Role Description

We are currently seeking an Application Management Advisor - REMOTE to join our team in Northville, Michigan (US-MI), United States (US). The role is considered a subject matter expert in terms of application security and entails providing analysis, functional support, and maintenance of application security, access, and provisioning.

• Troubleshooting and analyzing complex application security issues.
• Maintaining user accounts and permissions.
• Ensuring compliance with security policies and industry regulations.
• Developing and maintaining user client relationships.
• Conducting application security audits and documenting issue resolution.
• Supporting testing of application security configurations.
• Assisting in process improvements.
• Serving as an escalation resource and mentor for less experienced security administrators.

Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
• 4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
• Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
• Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Requirements

• Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
• Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, TecsysIQ/analytics, or Order Management where deployed.
• Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
• Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.

Company Description

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

• One of the world's leading AI and digital infrastructure providers.
• Unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services.
• Global Top Employer with experts in more than 50 countries.
• Access to a robust ecosystem of innovation centers and established/start-up partners.
• Part of NTT Group, which invests over $3 billion each year in R&D.