[Hiring] Applications Analyst @Jack Henry

Role Description

We are seeking an Applications Analyst to join our Enterprise Payment Solutions organization. In this role, you will be responsible for working to complete installation and maintenance requests from our customers utilizing our SmartPay and Ensenta platform that provides a suite of products for electronic payment options to users. This position may be worked remotely within the United States, with the exception of California.

The salary range for this position is $38,650 - $48,450 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you’ll be responsible for:

• Manage a high volume of tasks with precision and efficiency.
• Perform a variety of tasks, ranging from quick, one-minute actions to more involved, thirty-minute assignments.
• Execute repetitive tasks consistently and accurately.
• Maintain composure and effectiveness in a high-pressure, fast-paced environment.
• Maintain performance targets while ensuring daily volume and task completion meet established performance standards.
• Providing remote software installation services for the SmartPay and Ensenta platform and ensuring software applications are installed and fully functional.
• Work special projects as needed to support the business that can be moderately complex and diverse and have aggressive deadlines.
• May analyze payment transaction processing.
• Effectively communicate written and verbally to provide outstanding customer service, troubleshoot issues, and escalate if necessary, to the appropriate resource.
• May perform other job duties as assigned.

Qualifications

• Minimum of 18 months of experience working in a financial institution, fintech or within a technical helpdesk setting.
• Skilled at exercising good judgment in selecting methods and techniques for obtaining solutions.
• Embraces change to support business needs with a professional and positive attitude.
• Must be willing to work the hours of 8:00am - 5:00pm CST, with the ability to work an on-call rotation of 1 week each month, depending on business needs.

Requirements

• Associate’s or Bachelor’s degree.
• Understanding of the payments industry.

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health.