[Hiring] Administrator, Agility Program @Softchoice

Role Description

As part of the Softchoice Strategic Resourcing team, we are looking for an administrator to support the onboarding of successful IT consultants for engagements with Softchoice customers across North America. The Strategic Resourcing Project Administrator will be an integral part in lining up the right professional for the engagement and ensuring a smooth process occurs for both parties.

• Prepare, route for signature, and maintain fully executed Legal Resource agreements, contract extensions, and Project Change Requests (PCRs).
• Manage engagement setup and closure in FinancialForce (Certinia), including project details, milestones, and financial closure for contract, partner, and internal bench resources.
• Review and approve contractor, partner, and internal bench resource timecards across Softchoice and partner timecard systems, resolving discrepancies before processing.
• Manage escalations on active engagements, resolving issues directly or routing them to the appropriate team.
• Track Scope of Work (SOW) documents in process to ensure proper sign-off and execution.
• Act as point of contact for client invoicing enquiries, partnering with the Billing Analyst and AR team to resolve issues.
• Run and consolidate timecard, hours, and budget reports for clients and leadership as required.

Qualifications

• Working knowledge of service delivery concepts, processes, and procedures.
• Experience working with timecard, invoicing, or project financial systems (e.g., FinancialForce/Certinia) is an asset.
• Basic understanding of IT terminology and types in roles.
• Excellent listening, interpersonal, written, and oral communication skills.
• Self-starter, motivated with a keen eye for detail.
• Highly organized with the ability to prioritize.
• Post-secondary degree.

Requirements

• A reasonable estimate of the current base pay range for this position in Canada is $54,000 to $68,000, annually.
• Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification.
• The range for this position in other geographic locations may differ.

Benefits

• You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Plan your workdays in a way that suits you best.
• Proudly recognized as a Great Place to Work for 21 consecutive years.
• We are committed to a company culture where every team member can be their authentic self.
• Benefit from competitive perks that start on day one.