[Hiring] Administrative Support @WorkSafeNB/Travail sécuritaire NB

Role Description

WorkSafeNB is seeking to fill a one-year full-time casual assignment of Administrative Support – Health Services. Reporting to the Manager, Business Operations, the Administrative Support – Health Services coordinates prescription requests across New Brunswick, acting as a liaison between clients, pharmacies, and Nurse Consultants.

• Gather medication details, process special authorizations, and issue drug rejection letters, ensuring compliance with policies and Nurse Consultant guidance.
• Oversee Independent Medical Examination (IME) referrals, managing provider allocations and ensuring compliance with procurement guidelines.
• Handle client communications, assist with Long-Term Disability (LTD) questionnaires, process Age 65 notifications, and follow up on medical information requests from healthcare providers.
• Coordinate travel for medical appointments, booking transportation and accommodations, and submitting travel advance requests.
• Support case managers and teams in delivering exceptional client service.

Qualifications

• A one (1) year post-secondary diploma or certificate in medical health services, office administration, business, health services or a related field.
• Minimum of one (1) year of experience in a clerical, administrative, or customer service role, preferably within healthcare, insurance, or a workers' compensation environment.
• Proven experience delivering client-focused support, including clear communication, problem-solving, and coordination with pharmacies, healthcare providers, or insurance representatives for prescription requests and special authorizations.
• Familiarity with claims processing, case management support, workforce re-entry, and pensions or long-term disability (LTD) programs, including knowledge of relevant policies, procedures, and applicable legislation.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams), SharePoint, Adobe Acrobat Pro, Case Management systems, and the Automated Benefits Claims Center (ABCC).
• Knowledgeable in Claims Management processes, including Workforce Re-entry, Pensions, and Long-Term Disability.
• Familiar with medication approvals, special authorizations, and collaboration with pharmacies and healthcare providers.
• Understanding of Independent Medical Examination (IME) referral processes, compliance standards, and accurate record-keeping protocols.
• An equivalent combination of greater education, combined with less work experience may be considered.

Requirements

• Adaptability
• Ensuring Accountability
• Teamwork and Collaboration
• Client-focused Service
• Information Gathering and Processing
• Digital Literacy
• Resilience
• Information Management
• Problem Solving
• Analytical Thinking
• Written and spoken competence in English and French is required.

Benefits

• Salary: $28.53 to $32.49 per hour.
• Hours of work: Minimum of 35 hours per week, 7 hours per day, Monday to Friday between 8:00-5:00 PM.