[Hiring] Vice President, Client Services @BOLDSCIENCE

Role Description

A BOLDSCIENCE Vice President (VP), Client Services plays an active role on the Client Services leadership team, helping to shape and drive the company values and strategy. They are a proven leader who can quickly get up to speed, be hands-on with client work, and navigate the wider business. As well as being a hands-on leader across multiple global accounts, a VP will also have an exceptional understanding of the wider business and a range of operational responsibilities, including forecasting, resourcing, recruitment, new business, and leading global teams. They have a people-centered approach, always putting their team and clients first, calm under pressure, and always willing to roll up their sleeves to ensure their team is supported. A VP is an innovator; they are always on the lookout for new ideas to improve BOLD’s service offering and operational efficiencies and ensure our clients stand out in the crowd. They are confident with new business (both new and organic) and are eager and hungry to play a part in BOLD’s growth.

Responsibilities

• Client Management:
  • Forging strong relationships with clients to become a trusted partner.
  • Extensive experience working across a range of therapeutic areas, clients, medical education tactics, and all parts of the product lifecycle.
  • Anticipating client needs and identifying potential client concerns.
  • Provide strategic leadership and operational direction to their account teams.
  • Ability to handle difficult conversations with the client while maintaining a positive relationship.
  • Work in partnership with the Client Service and Scientific Leads on accounts to develop and review client strategy and tactics.
  • Implement and maintain quality standards, cost efficiency, and best working practices.
  • Maintains strong relationships with senior clients and procurement teams and supports with MSA negotiations.
• Project Management:
  • Effectively drives projects and accounts, directing and delegating tasks to the team.
  • Portfolio lead for strategic discussions and routine client/agency reviews.
  • Hold regular team meetings to ensure that everyone is up to date, clear on actions, and can ask any questions.
  • In collaboration with the Scientific Team Lead to ensure the optimum level of resources to service account needs.
  • Review content and provide sign-off on work, partnering with the scientific team leads.
• Financial Management:
  • Overall responsibility for account financials and business unit key performance indicators.
  • Ensures that the Chief Operating Officer and Finance team are kept up to date on account financials.
  • Responsible for account and business unit forecasting.
  • Consistently meets billability targets and ensures the same from line reports and wider team members.
  • Supports team in financial conversations, including overall yearly budgeting.
• Business Development:
  • Hunger for new business and desire to get involved to drive BOLDSCIENCE business forward.
  • Play a hands-on role with the BOLDSCIENCE Founders to identify and drive new business.
  • Proactively identify opportunities for business growth through relationships and network.
• People Management:
  • Is a calm and positive leader across the Client Services team.
  • Manages and supports the junior team with resourcing needs and People Operations matters.
  • Line manages several team members of varying levels, providing constructive actionable feedback.
  • Forms excellent senior-level relationships with all the BOLDSCIENCE Founders.
  • Participates in interviewing and company-wide resourcing discussions.

Qualifications

• Extensive experience working within the Medical Communications industry.
• Proven ability to work across different therapy areas and project deliverables in a client-facing role.
• Excellent understanding of the pharma and competitor landscape.
• Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.
• Able to lead a team effectively, including line management responsibilities and mentoring.
• Experienced in financial management, including budgets and forecasting.
• Advanced degree preferred in science, pharmacology, or medicine.