[Hiring] Vice President, Client Partner @Tinuiti

Role Description

As Vice President, Client Partner, Enterprise Commerce you will own executive client relationships, business outcomes, and growth strategy for a flagship complex enterprise account or a small, connected set of strategic accounts within a Pod. You will oversee commerce channel leaders across multiple retail media partnerships. You will lead JBP conversations with clients and retail media networks, and help clients understand where opportunities and added value can be brought forward. You will serve as the executive sponsor and senior business leader - aligning client ambition, Tinuiti’s commercial model, cross-functional expertise, and multi-year investment strategy into durable growth plans. You will lead high-stakes client decisions, build resilient C-suite relationships, reduce account risk, and develop the leaders who deliver the work. You will champion product- and measurement-led decision-making, while ensuring technical specialists own the detailed methods, implementation, and execution required to make those decisions credible.

Key Responsibilities

• Client‑Centric:
  • Architect the multi-year growth strategy for a flagship enterprise account or defined strategic client set.
  • Set the executive relationship strategy for the flagship account or strategic client set.
  • Set the strategic and commercial standards for integrated planning across the client scope.
  • Lead high-stakes events with a clear point of view and decision path.
  • Hold leaders accountable for understanding the client’s P&L, customer journey, and competitive context.
• Owner Mindset:
  • Own client business outcomes through influence.
  • Challenge the status quo on behalf of clients and Tinuiti.
  • Build durable partnerships with Product, Analytics, Finance, Innovation & Growth, and Operations.
• The Tinuiti Way:
  • Apply expert-level, measurement-guided strategy across the full mix.
  • Elevate client executive understanding of measurement, product, and channel economics.
  • Represent Tinuiti externally as a vertical expert and thought leader.
• Data & Measurement‑Driven:
  • Set the measurement decision model for the client scope.
  • Partner with Analytics/Econometrics on advanced methodologies.
• Product‑Led:
  • Set a product- and measurement-led decision model across the client scope.
  • Ensure leaders can translate product capabilities into clear executive narratives.
  • Sponsor product adoption and structured feedback across the client scope.
• People Leader:
  • Drive a culture of meritocracy and high accountability.
  • Hold leaders accountable for performance, values, and strategic people development.
  • Champion a product-led, measurement-driven mindset across teams.
• Enterprise Client Leadership:
  • Set the growth agenda, operating standards, and strategic priorities for the flagship enterprise account.
  • Serve as the senior Tinuiti relationship owner for priority stakeholders.
  • Partner with Innovation & Growth, Product, and Business Development to shape account expansion theses.

Qualifications

• 12–15+ years in executive client leadership (digital/performance).
• 8+ years leading multi-layered teams (Group Directors/Directors/managers).
• Executive relationship leadership and change management experience.
• Cross-channel literacy (Commerce/Retail Media, Search, Social, TV & Audio, Lifecycle/CRM, Creative).
• Product and measurement fluency.
• Financial fluency through partnership.
• BA/BS required; advanced degree preferred or equivalent.

Requirements

• Proven record navigating complex environments and high-stakes decisioning.
• Able to interpret Bliss Point, MMM, incrementality, forecasting, brand, and creative insights.
• Strong partner to Ops/Finance.

Benefits

• Unlimited PTO: Fully remote environment and flexibility to take the time you need.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: Match up to 4% of your contributions at 100%.
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost.
• Parental Leave: 16 weeks of leave with 100% pay for birthing parents.
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs.