[Hiring] Vice President, Account Management @Avalon Administrative Services LLC

Role Description

The Vice President, Account Management is responsible for overall client satisfaction, retention, and growth within an assigned book of business. This role is accountable for developing and cultivating long-term relationships with key client stakeholders and executive leaders, while monitoring program service delivery for clients and working cross-functionally within Avalon. The Vice President, Account Management is responsible for driving contract renewals, service expansion, and executing on strategic growth opportunities within the current clients. This position also drives client strategy and growth to Avalon. This role reports to the Senior Vice President, Account Management.

This position is eligible for remote work, but regular business travel will be required, including Avalon's corporate office located in Tampa, Florida.

Essential Functions and Responsibilities

• Build strong partnerships and rapport with all levels of the clients’ organization; represent the voice of the customer
• Understand client’s competitive environment and challenges
• Consult with clients to understand business priorities for expansion and innovation
• Develop and lead the execution of cross-functional client strategic plans, including the development of effective value propositions to increase volume and profitability from Avalon network providers
• Work collaboratively with clients and internal partners to translate requests into actionable strategies and tactics to improve performance and deliver value
• Manage client contracts, facilitate deliverables, and drive initiatives
• Understand complex client financial arrangements and strategies
• Drive contract renewals including amendment execution
• Proactively review performance metrics to promote client satisfaction and work to anticipate needs and exceed client’s expectations
• Work directly with the client to understand, represent, and drive client operational requirements throughout the organization
• Manage the execution of standard client requirements
• Responsible to ensure communication of the root cause and resolution path for operational issues that impact the assigned client
• Maintain appropriate documentation regarding change orders, operational issues, and problem resolution

Qualifications

• 15+ years’ experience in healthcare account management and/or selling into payers
• Bachelor’s degree or significant and relevant direct work experience in lieu of degree
• Willingness and ability to travel up to 30% of the week to client sites and providers, as needed
• Strong analytical skills and proven ability to problem solve
• Proven experience in selling service expansion opportunities
• Ability to work cross-functionally to proactively communicate and to resolve issues with the appropriate sense of urgency
• Proven success in matrix environment
• Strong verbal and written communication skills
• Ability to interact effectively with counterparts at their assigned clients
• Knowledge of the healthcare industry, payers, and regulations

Preferred Qualifications

• Experience in a start-up or early-stage company helpful
• Knowledge of reference laboratory business, esoteric tests and processes strongly desired
• Experience working with Medicare and Medicaid programs
• Master’s degree in Business, Marketing, or Healthcare Administration