[Hiring] Vice President of Transformation and Shared Services @SPS North America

Role Description

The Vice President, Transformation and Shared Services Optimization partners with the COO to lead business transformation, Shared Services optimization, and scalable operating models across SPS North America. The role translates business priorities into measurable improvements in productivity, cost efficiency, service delivery, and client value, combining strategic counsel with hands-on execution. It may also represent SPS in client-facing engagements, particularly new business implementations, transitions, and other critical initiatives.

Key Responsibilities

• Enterprise Transformation and Shared Services
  • Partner with the COO and senior leaders to prioritize enterprise initiatives and translate strategy into plans, clear ownership, and measurable outcomes.
  • Lead Shared Services optimization and assigned functional oversight, including operating model redesign, resource alignment, and service delivery improvements.
  • Redesign, simplify, standardize, consolidate, or automate processes while protecting quality, compliance, and client experience.
  • Embed continuous improvement and root-cause analysis to deliver sustained productivity, cost, and resource-efficiency gains.
• Strategic Initiatives and Implementation
  • Own strategic initiatives from prioritization and planning through execution, risk management, adoption, and benefits realization.
  • Lead cross-functional delivery of new client implementations, transitions, and transformation initiatives, aligning resources, deliverables, and timelines.
  • Serve as executive lead for critical initiatives, remove barriers, establish accountability, engage client stakeholders as needed, and drive successful outcomes.
• Performance and Technology Enablement
  • Strengthening executive visibility through dashboards, KPIs, and performance reviews linking operational and financial results, client experience, risks, and strategic priorities.
  • Partner with IT and business leaders to advance automation, technology adoption, and digital enablement tied to measurable business value.
• Executive, Client, and Commercial Partnership
  • Advise the COO and senior leaders, frame decisions and trade-offs, align stakeholders, and turn complex challenges into focused action.
  • Represent SPS in client discussions involving implementations, transitions, strategic reviews, and initiatives requiring executive leadership.
  • Partner with Sales, Solution Design, Operations, and functional teams to support solution development and growth, manage escalations, and align delivery with client expectations.
  • Engage vendors and strategic partners to improve performance, support innovation, and maximize business value.
• Leadership Expectations
  • Demonstrates executive presence, business acumen, operational credibility, and sound judgment.
  • Influences across functions and levels; communicates clearly and objectively with executives and clients; constructive challenges established practices; and builds a culture of accountability, collaboration, continuous improvement, and results.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Information Systems, or a related field required.
• Master’s degree in Business Administration (MBA) or a related discipline preferred.
• 10–15+ years of progressive experience in operations leadership, business transformation, Shared Services, operational excellence, or enterprise program management.
• Experience as a VP of Operations, senior operations executive, or Chief of Staff supporting an executive leader, preferably in a B2B services organization.
• Demonstrated results leading cross-functional transformation, Shared Services optimization, complex implementations, or operating model redesign.
• Strong program management skills spanning planning, governance, resource alignment, risk, and change management.
• Experience with Lean, Six Sigma, or similar operational excellence methods; Six Sigma Green Belt preferred and PMP a plus.
• Strong financial and analytical acumen, executive communication, stakeholder influence, and credibility with clients.

Requirements

• Some travel is required for this position. Approximately up to 25%.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.