[Hiring] Vice President, Operations @Clover Health

Role Description

Clover Care Services (CCS), including our In-Home Care (IHC) and Clover Care Visit (CCV) programs, delivers proactive care to members in their homes and through telehealth. We're hiring a VP, Operations to build and run this practice. This leader will own how the entire operation works, from member engagement and scheduling through visit delivery and follow-up.

• Own the operating strategy and performance of CCS across IHC and CCV, with accountability for member experience, clinician experience, reliable care delivery, and financial results.
• Design the full member journey, including outreach, booking, visit preparation, arrival, telehealth access, and follow-up.
• Build AI into operational execution across member engagement, scheduling, routing, visit preparation, documentation support, and follow-up coordination.
• Create an outstanding clinician experience by simplifying the working day and reducing administrative work.
• Partner closely with Product and Technology to build and improve the tools that run the practice.
• Run a disciplined distributed operation, including demand forecasting, capacity planning, staffing, scheduling, routing, and deployment.
• Partner with Clinical leadership to define where AI can act independently and how exceptions reach the right person.
• Establish performance measures and operating reviews that connect experience to results.
• Lead and develop the CCS operations team, including the Director, Practice Operations and Support.
• Stay close to the actual experience by spending time with field teams and observing home and telehealth visits.

Qualifications

• Experience building and scaling complex, distributed operations that combine technology with real-world service delivery.
• Demonstrated success in improving a mobile or field-based workforce productivity, capacity utilization, scheduling, routing, resource allocation, service levels, or cost structure.
• Experience using AI and automation to change how work gets done.
• Strong judgment of product and experience with the ability to translate observations into better workflows and technology.
• Hands-on experience with AI tools and ability to prototype workflows.
• Exceptional analytical and systems thinking capabilities.
• Ability to design around human expertise.
• Strong people leadership skills with high standards and clear ownership.
• Ability to thrive in evolving environments and use real operating feedback to improve capabilities.

Requirements

• Within the first 90 days: Understand the member and clinician experience firsthand, map the full care journey, and establish performance baselines.
• Within the first 6 months: Have multiple AI-enabled workflows operating reliably in production.
• Over time: Ensure CCS runs as a scalable, AI-powered practice with consistently excellent care.

Benefits

• Competitive base salary and equity opportunities.
• Performance-based bonus program, 401k matching, and regular compensation reviews.
• Comprehensive medical, dental, and vision coverage.
• No-Meeting Fridays, monthly company holidays, and access to mental health resources.
• Generous flexible time-off policy and remote-first culture.
• Learning programs, mentorship, and professional development funding.
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities.
• Reimbursement for office setup expenses.
• Monthly cell phone & internet stipend.
• Paid parental leave for all new parents.

Company Description

We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

• Diversity & Inclusion are key to our success.
• We are an Equal Opportunity Employer.
• We value diverse perspectives and backgrounds.