[Hiring] Technical Account Manager @Eigen Development

Role Description

• Lead technical integration projects for Global Blue TFS solutions across the Americas
• Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
• Manage integrations with POS systems, terminals and external partners
• Support the Commercial Organization with technical and process
• Gather and maintain business and technical requirements (BRS, basic designs)
• Coordinate with Global and Central product and technology teams
• Plan, coordinate, and execute thorough User Acceptance Testing (UAT), rollout, and go-live activities with internal and external stakeholders
• IT Management of assigned Merchants/Vendors portfolio
• Act as the main technical contact for external partners and internal stakeholders
• Support incident coordination, production releases, and BAU activities
• Ensure smooth handover to Field Service and Support teams
• Participate, as per business demand in Field Services activities, as part of IT merchant/Vendor management

Qualifications

• University graduate
• IT educational background
• 5+ years of experience in managing IT multinational projects with external stakeholders
• Experience in working with virtual and distributed teams
• Native Spanish
• English language - fluent is a must
• Portuguese nice to have

Requirements

• Experience managing multi-country or multinational projects with external partners
• Strong understanding of system integrations, APIs, retail technology, POS or payment solutions
• Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred
• Ability to understand and review technical designs and integration flows
• Basic programming knowledge (e.g. Java, C#, or similar) sufficient to review specifications or code
• Solid knowledge of project management methodologies and tools
• Project Management Certification (PMI, IPMA) is a plus
• Strong analytical, organizational, and problem-solving skills
• Proactive, independent, and self-motivated personality
• Ability to work independently and as part of a team and present ideas clearly and concisely
• Client-oriented mindset with excellent communication skills
• Ability to work hands-on and dive into technical details when required
• Delivering complex projects involving cross functional and geographically dispersed teams
• Available to travel, (occasional) to attend meetings, training, presentations, etc.
• Familiarity with ticketing systems and incident management processes is a plus
• Strong Excel skills; automation or scripting experience is a plus
• Experience with Tax Free Shopping, VAT refund systems, or retail technology is a plus

Company Description