[Hiring] Digital Management Account Supervisor @Marcus Thomas LLC

Role Description

As a Digital Management Account Supervisor, you'll serve as the primary account management lead for a global healthcare technology client, independently owning a significant digital relationship with opportunities to grow. You'll guide the client strategically, oversee multiple digital workstreams across client and agency teams, and manage the account's budgets, scope, forecasts and profitability. The portfolio spans websites and CMS platforms, CRM, email marketing and marketing automation, digital analytics and related programs. You'll think strategically but stay close to the details, learning the client's business, platforms, processes and challenges well enough to lead productive conversations and make informed recommendations. Business analysis skills are central to how you'll work: asking the right questions, uncovering the real need behind a request and turning it into clear direction for delivery teams. This is a senior individual contributor role with significant ownership and influence across a complex global account.

Qualifications

• Seven or more years of relevant experience in digital account management or digital client services within an agency, consultancy or comparable digital delivery environment.
• Experience independently managing complex client relationships and significant digital engagements.
• Experience coordinating multiple digital workstreams with cross-functional teams across digital strategy, technology, project management and account services.
• Experience navigating the complexities of digital programs in a regulated industry, such as healthcare, medical technology or financial services.
• Confidence leading client conversations, presenting recommendations and sharing a clear point of view with senior stakeholders, backed by sound judgment and professionalism.
• Experience leading client discovery and gathering, organizing and documenting business requirements.
• A naturally curious, problem-solving mindset, with the ability to think on your feet, ask the right questions and uncover the need behind a request.
• Ability to translate client needs into clear briefs and documentation, such as requirements, functional specifications, process flows or acceptance criteria, for creative, technology and project teams.
• Experience identifying risks, assumptions and scope impacts, and helping clients and delivery teams make informed decisions.
• Working knowledge of websites and CMS platforms, CRM, email marketing and marketing automation, and digital analytics, with enough depth to lead discussions, ask informed questions and work effectively with technical delivery teams. Hands-on development skills aren't required.
• Experience contributing to estimates and statements of work, including the documentation of scope, requirements, assumptions and deliverables.
• Experience working within structured project approaches such as Agile, Lean or Waterfall and collaborating through discovery, execution, maintenance and support.
• Strong organization and attention to detail, with the ability to anticipate challenges and manage competing priorities in a complex client environment.
• A bachelor's degree in business, communication, marketing, digital or a related field, or an equivalent combination of education and relevant professional experience.

Requirements

• Understand the client's business and digital ecosystem, build key client and internal relationships, and begin taking ownership of digital initiatives and client conversations.
• Independently lead the client relationship and routine discovery conversations, understand the client's CMS, CRM and broader digital environment, and coordinate digital priorities and requirements across teams.
• Serve as the established account management owner for the digital portfolio, demonstrate strong financial and operational oversight, improve client satisfaction and account health, and identify opportunities for account growth.

Benefits

• Eligible for Monthly Recognition Awards.
• Kentico & Salesforce Certification exams paid for by Marcus Thomas.
• Monetary bonus for earning strategic certifications and accreditations.
• $20/month toward home internet/connectivity (the equivalent in local currency).
• Health and Wellness: You will be reimbursed up to $200 annually (the equivalent in local currency), per eligible staff member, for costs associated with health and wellness, including, but not limited to, gym memberships, psychology sessions, fitness watches and apps, fitness/soccer/yoga equipment and gear, and running shoes.
• Paid, flexible time off (Sick/Study/Vacation legal system).
• Paid, observed local National Holidays.
• Paid, 1 week extra per year as personal time off.
• Paid, Paternity leave: 4 weeks of time off.
• Annual Diversity & Inclusion Training.
• Time for Training / Certification.
• English Classes.
• Health insurance family pack (ARG: OSDE 310).
• Access to common spaces & events.
• Travel opportunities.
• Employee anniversary gift: breakfast delivery, except for Milestone anniversaries.