[Hiring] Technical Account Manager @Relativity

Role Description

Legal technology is having its moment, and Relativity is at the centre of it. We are a leading legal data intelligence company. Our extensible, AI cloud platform, RelativityOne, is trusted by the world’s largest law firms, corporations, and government agencies to turn complex data into actionable insights for litigation, investigations, regulatory inquiries, arbitration, and other high-stakes legal matters.

To meet this moment, we’re expanding our Singapore team and on-the-ground presence. This is an opportunity to be part of an exciting growth story. We are looking for mid-level professionals across sales, technical solutions, customer success, and marketing to support our continued expansion.

Key Responsibilities:

• Develop a strong understanding of customer projects and proactively minimize service impact
• Guide resolution of critical customer incidents
• Apply and contribute to Knowledge-Centered Support (KCS) processes and best practices
• Maintain accountability for service quality and anticipate future demand for capacity planning
• Lead internal service review meetings focused on performance, quality, and continuous improvement
• Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues
• Provide best practices and technical guidance to customers on effective platform usage
• Participate in on-call rotations or flexible support schedules as needed

Qualifications

• 5+ years of experience in a technical role supporting customers directly
• Proven ability to manage technical relationships and resolve complex issues
• Strong problem-solving and cross-functional collaboration skills

Requirements

• 5+ years of hands-on technical experience working with Relativity in a customer-facing role
• Strong written and verbal communication skills
• Experience working in SaaS, IaaS, or hybrid environments
• RCA (Relativity Certified Administrator) certification required

Benefits

• Travel requirement: Ability to travel

Suggested Skills

• Data Analysis
• Data Intelligence
• Data Science
• Data Visualization
• Information Governance
• Legal Practices
• Legal Research
• Project Management
• Risk Management
• Structured Query Language (SQL)