[Hiring] Operational Account Manager @Coinspaid

Role Description

We are looking for an experienced Operational Account Manager to join our high-performing account management team. The ideal candidate has extensive Fintech or Crypto B2B Strategic Account Management experience, and approaches client relations with growth ambitions, superior service, and an always-available mindset.

• Assist assigned clients with day-to-day routine questions related to their account.
• Ensure client volume and revenue targets are met or exceeded through outstanding client service, proactively identifying growth opportunities, and an “always-available” mindset.
• Maintain, optimize, and negotiate contractual agreements and terms.
• Forecasting, monitoring, achieving, and reporting on client-based targets.
• Create and nourish strong relationships internally with other teams and stakeholders.
• Organise client meetings virtually and face-to-face to maintain strong and mutually beneficial relationships.
• Promote and share the product’s benefits and value.
• Keep records updated in CRM, Email, Confluence, and other internal software.
• Occasional travel to industry expos, conferences, and attending relevant networking events.
• Other duties as required from time to time by the company.

Qualifications

• Has 2+ years of Fintech, Crypto or other online business account management experience within a B2B setting.
• Is service-first driven, self-motivated, and can work independently.
• Believes listening, empathy, and serving clients with a smile while also driving commercial results are essential for success.
• Thrives in a fast-paced start-up environment with a focus on speed and problem-solving.
• Works and manages time in a highly structured and efficient manner.
• Has strong negotiation skills and always looks for mutually beneficial solutions.
• Is passionate about crypto and the latest payment solutions available on the market.
• Has high energy, a positive attitude, and believes teamwork is crucial to success.
• Has outstanding problem-solving skills.
• Has strong organization skills, reporting skills, and attention to detail.
• Has experience with using Salesforce, Jira, Confluence, Intercom, and Tableau.
• Proficiency in English and Russian, written and verbal.

Benefits

• Flexible Benefits: Benefit Bar – up to €230/month for sports, mental health, coworking, home office, or medical-related expenses.
• Fully remote work from almost anywhere.
• Optional offices and relocation support.
• Flexible, async-friendly environment.
• Budget for courses, certifications, and professional development.
• Language learning support.
• Cross-team learning and knowledge sharing.
• Medical insurance or reimbursement depending on location.
• Access to mental health support.
• Financial support for important life events.
• Merch shop with rewards system.
• Team offsites and company events.