[Hiring] Strategic Account Manager @Acosta

Role Description

We are seeking an experienced, consultative Strategic Account Manager passionate about transforming health, wellness, and preventative care through Google and Fitbit technology and enterprise solutions. As part of our dedicated agency team embedded with Google Health Enterprise, you will be a vital catalyst in the strategy, ongoing management, retention, and growth of high-impact enterprise accounts.

Acting as the primary operational quarterback and trusted advisor, you will engage across a sophisticated ecosystem of existing enterprise customers and strategic channel partners, including:

• Health Plans: Medicare Advantage (MA), Commercial health plans, and managed care organizations.
• Employers & Corporate Wellness: Large self-insured employers, enterprise wellness programs, and corporate benefit brokers.
• Healthcare Providers & Systems: Hospital networks, academic medical centers, clinical care teams, and remote patient monitoring initiatives.
• Digital Health & Care Solution Providers: Virtual care platforms, chronic condition management programs, and specialized clinical point solutions.
• Research Institutions & Clinical Trials: Academic researchers, pharmaceutical research partners, and population health studies.
• Commercial & Channel Partners: Hardware distributors, Value-Added Resellers (VARs), and system integrators.

This position requires a dynamic professional who thrives in a fast-paced environment, excels at building win-win relationships, and loves defining best practices for an expanding organization. You will collaborate closely with Google Strategic Partner Managers (SPMs), Brand Managers, and cross-functional partners across Sales Activation, Marketing, Product, Legal, Finance, and Operations to safeguard account health and maximize long-term partnership value.

Qualifications

• Education: Bachelor’s degree in business administration, Economics, Finance, Healthcare Management, Communications, Data Analytics, or related field (or equivalent practical experience).
• Experience: 3+ years of professional B2B account management, strategic partner management, client services, or enterprise customer success experience within a fast-paced environment (technology, agency, SaaS, consulting, or corporate setting).
• Client Value & Growth: Proven track record of managing enterprise relationships, delivering client-focused solutions, driving account retention, and accelerating program adoption.
• Executive Communication: Exceptional written, verbal, and presentation skills, with the demonstrated poise and confidence required to influence stakeholders across all organizational levels.
• Technical Proficiency: Advanced working knowledge of Google Workspace applications (Google Docs, Sheets, Slides, Gmail, Meet, Chat) and modern cloud productivity suites, with comfort navigating CRM and ticketing systems.
• Operational Acumen: Strong organizational and project management capabilities, with demonstrated expertise in managing program budgets, promotional schedules, and complex workflows.

Requirements

• Industry Knowledge: Direct experience collaborating with healthcare ecosystems, including health plans / payers (Medicare Advantage, commercial insurers), health systems / hospitals, large corporate wellness programs, or digital health point solutions (highly advantageous, though not required).
• Channel Experience: Familiarity with B2B technology distribution channels, Value-Added Resellers (VARs), commercial marketplaces, or enterprise device fulfillment.
• Digital Health & Wearables: Familiarity with connected health devices, wearables, remote monitoring technologies, or health data platforms.
• Analytical Skills: Strong data analysis skills with experience interpreting sales trends, pipeline health, member engagement metrics, and financial reconciliations.
• Adaptability: Demonstrated ability to thrive amidst ambiguity, navigate fast-evolving corporate environments, and contribute to establishing team best practices.
• AI: Enthusiasm for utilizing AI to supercharge your work and increase productivity.

Benefits

• Comprehensive Healthcare: Medical, Dental, Vision, and Telehealth coverage options.
• Life & Disability: Basic Life Insurance, AD&D, Voluntary Supplemental Life, and Short-Term & Long-Term Disability coverage.
• Spending Accounts: Flexible Spending Account (Healthcare & Dependent Care FSA).
• Retirement Savings: 401(k) Retirement Savings Plan with company match.
• Voluntary Benefits: Legal Assistance Insurance, Pet Insurance, Identity Theft Protection, and Critical Illness coverage.
• Wellness & Support: Employee Assistance Program (EAP) providing confidential counseling and family support services.
• Professional Growth: Tuition Assistance Program and professional development pathways.
• Perks & Savings: National Employee Discount Program covering electronics, entertainment, wellness, travel, and apparel.
• Time Off: Paid Time Off (PTO) accrual and Company-Paid Holidays.