[Hiring] Senior Strategic Implementation Consultant @Samsara

Role Description

Samsara’s Strategic Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Your customers span the entire range of businesses that power our economy, including:

• Trucking and transportation
• Food and beverage
• Passenger transit
• Utilities
• School buses
• Many others

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users.

You will champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. May require travel to customer sites up to 10% of the time, including overnight stays.

Qualifications

• 10+ years of experience in a technology consulting and/or customer-facing technology implementation role. Enterprise SaaS experience preferred.
• Exceptional executive stakeholder management and communications.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Bachelor’s degree from a 4-year institution.

Requirements

• Strong priority management and high emotional intelligence.
• Diplomacy, tact, and poise under pressure when working through customer issues.

Benefits

• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.