[Hiring] Senior Director, Relationship Management @zerohash

Role Description

We are looking for a dynamic and strategic Senior Director, Relationship Management Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage. This role requires strong cross-functional collaboration and partnership in order to be successful.

• Serve as a primary day-to-day point of contact and advocate for zerohash’s diverse B2B client base.
• Lead a team of relationship managers.
• Act as an escalation point for business and account-related issues.
• Foster and sustain high-impact partnerships.

This is a fully remote role.

Responsibilities

• Build and maintain strong relationships with key stakeholders at client organizations, including executives, business development teams, and technical experts.
• Develop customer relationships into zerohash advocates to help build a strong community of customers.
• Lead a team of talented, experienced relationship managers acting as both a coach and an escalation point.
• Lead collaboration across cross-functional teams, including sales, marketing, product, legal, and finance.
• Organize and lead monthly calls and quarterly business reviews with supported clients.
• Create account-based strategies focusing on enablement, account mapping, share of wallet expansion, upselling, and co-marketing.
• Work with Engineering, Product, Sales, Finance, and Marketing teams to channel the client voice internally.
• Identify upsell and cross-sell opportunities and adoption of new products.
• Negotiate client agreements, contracts, and other legal documents.
• Ensure the highest level of service delivery across the business measured by NPS.
• Design and implement data-driven reporting to track client satisfaction.
• Own retention and contract renewals.
• Maintain operational excellence, identifying and implementing improvements to client-related processes.

Qualifications

• Motivated by zerohash’s mission and creating a seamless, best-in-class experience for our highest value clients.
• Bachelor's degree or equivalent practical experience.
• 7-10 years of experience in B2B Relationship Management/Business Development.
• At least 2 years of demonstrated experience in people management and leadership.
• Experience growing client relationships including cross-sell/expansion.
• Exceptional written and verbal communication skills.
• Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders.
• The ability to work independently in a fast-paced environment.
• Receptive to feedback and implements changes immediately with a positive attitude.
• An interest in being a relationship builder, collaborative partner, and dynamic project manager.
• Experience working in a complex ecosystem of SaaS or payments products.
• An ability to translate complex business concepts into concise and easy-to-understand conversations.
• Travel requirements up to 20% to zerohash offices and client locations.
• Experience in fintech, brokerage, payments, and/or the crypto industry.

Requirements

• Highly self-motivated, proactive, and able to work effectively in a fast-paced, dynamic environment.
• Self-confident, resilient, and goal-focused.
• Motivated by a startup environment.
• Experience working with product and engineering teams.

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only).
• Vision & Dental Insurance (U.S. only).
• Chance to earn equity.
• Maternity & Paternity leave (after 6 months).
• WeWork All Access Membership.
• WFH Yearly Stipend.
• L&D Yearly Stipend (after 6 months).