[Hiring] Senior Client Success Manager @Heartbeat Health

Role Description

As a Senior Client Success Manager, you will help lead our client relationships and drive clients forward by owning the day-to-day health, adoption, and value realization of your accounts. You will collaborate cross-functionally with Product, Operations, Clinical, and Engineering teams to turn client goals into scalable solutions.

Key Responsibilities

• Serve as the day-to-day lead and trusted advisor for your clients, managing questions, workflow support, and operational escalations with ownership and follow-through.
• Drive adoption and activation, helping clients get the most from Heartbeat and move their programs forward.
• Build clinical and operational buy-in with client stakeholders, and surface risks and opportunities early.
• Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded.
• Partner closely with your VP/SVP of Strategic Accounts on renewal readiness, expansion identification, executive narratives, and issue resolution.
• Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences.
• Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives.
• Design and implement process improvements that increase efficiency, scalability, and client retention.
• Act as a leader and role model within Client Success by sharing best practices, supporting teammates, and helping onboard new colleagues.
• Contribute to departmental goals, planning, and capacity discussions to support company growth.

Qualifications

• 6 to 8 years of experience in Client Success, Customer Success, Account Management or a related client-facing function, ideally within a fast-growing or digital health environment.
• Proven success managing complex client relationships day to day and driving initiatives that improve adoption, outcomes, and retention.
• Leadership presence and the ability to influence without authority, with experience mentoring or coaching peers.
• Exceptional communication skills, verbal, written, and interpersonal, with the ability to influence at all levels.
• Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments.
• Analytical thinker with a creative approach to problem-solving and process design.
• Collaborative partner who works well alongside strategic account leadership and cross-functional teams.
• Bachelor’s degree or equivalent required; Master’s degree a plus.
• Sense of humor and collaborative spirit a must.
• Willing to travel up to 20%, typically 1 to 3 trips per quarter for client meetings, onsite business reviews, and team gatherings.

Benefits

• Eligible employees have access to a competitive benefits package, including medical, dental, and vision coverage.
• Paid time off, paid holidays, and sick time.
• A 401(k) and additional benefits designed to support you and your family.

Company Description

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs.

We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.