[Hiring] Client Success Manager @Indeed

Role Description

In this role, you’ll drive proactive, personalized client engagement across email, phone, and video, prioritizing live conversations for complex or high-impact needs. You’ll monitor account health to quickly mitigate churn risks, protect revenue, and ensure full budget deployment aligned to client goals by removing pacing and delivery blockers.

• Using data, reporting, and customer insights, you’ll prioritize work and deliver evidence-based recommendations.
• Accelerate the adoption of key products and employer tracking tools.
• Meet SLA commitments through clear communication and consistent follow-through.
• Maintain thorough case documentation to ensure efficient resolution and continuity.
• Partner cross-functionally — including with Sales — leveraging escalation paths and internal resources.
• Complete required training and apply product and process expertise in real time.
• Contribute meaningfully in 1:1s by communicating wins, surfacing challenges, and identifying growth opportunities.

Qualifications

• Requires a minimum of 4 years of related experience, or a Bachelor's degree.
• Data Proficiency: Quickly analyze operational data and identify anomalies.
• Unbiased Decision-Making: Formulate hypotheses based on data while maintaining an objective perspective.
• Risk Prevention: Proactively assess and manage accounts in partnership with Sales to enhance effectiveness and results.
• Motivational Skills: Understand client issues, identify problems, and coordinate internally to develop solutions.
• Adaptability & Perseverance: Overcome obstacles, take ownership, and persistently think through and execute tasks.
• Continuous Learning and Leadership: Prioritize ongoing self-improvement and take initiative to explore new markets.

Benefits

• Quarterly bonuses.
• Restricted Stock Units (RSUs).
• Paid Time Off policy.
• Region-specific benefits.

Company Description

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

• (*Comscore, Total Visits, March 2026)