[Hiring] Associate Client Success Manager @Carrum Health

Role Description

We are looking for an Associate Client Success Manager to join our team. This is a unique "hybrid" role designed for a high-potential professional who is ready for independent responsibility while still wanting the mentorship of seasoned leaders.

Reporting to the Director of Client Success, you will have a dual mandate:

• Providing high-leverage support to our Senior CSMs on our most complex, "household name" enterprise accounts.
• Taking full ownership of a dedicated book of mid-market clients.

This is your opportunity to run the full client lifecycle, from implementation handoff to renewal, while helping scale one of the most innovative companies in digital health.

You’re excited about this opportunity because you will...

• Own Your Book of Business: Serve as the primary point of contact and relationship owner for a specific segment of employer clients. You will be responsible for their satisfaction, retention, and successful adoption of the Carrum platform.
• Support Enterprise Growth: Act as the right hand to Senior CSMs on our largest, most complex accounts. You’ll assist with high-level strategy while ensuring the tactical execution of their account plans is flawless.
• Drive Member Engagement: Partner with Carrum’s Marketing team to execute communications that matter. You’ll manage the rollout of benefits communications, email campaigns, and in-person events to ensure employees are utilizing their Carrum benefits.
• Master the "Story" in the Data: Prepare and present performance reports for your clients. You’ll identify trends in utilization and provide actionable recommendations to help employers realize the full value of our Centers of Excellence (COE) network.
• Operational Excellence: Manage the nuts and bolts of account health—from tracking contract renewals and processing payments to identifying ways we can streamline our internal workflows.
• Be the Voice of the Customer: Collaborate with Sales, Operations, and Technology teams to share feedback from your clients, helping to shape our future product roadmap.

Qualifications

• 1-3 years of experience in client success, account management, or project management (client-facing CS/account management experience in the benefits space a significant plus).
• Client-Facing Confidence: You are ready to "own the room." You can lead a meeting, manage expectations, and build rapport with HR and benefits leaders.
• Exceptional Execution: You are highly detail-oriented and organized. You pride yourself on never letting a ball drop and being three steps ahead of your client’s needs.
• Analytical Ability: You are comfortable in Excel and reporting tools, with an ability to look at data and explain what it means for a client’s bottom line.
• Resilience & Ambition: You thrive in fast-paced, "early-stage" environments. You aren't afraid of ambiguity and are eager to take on more responsibility as you grow.
• Communication Prowess: You are a clear, concise communicator, whether in a formal presentation, a quick Slack message, or a client email.
• Mission-Driven: You have a burning passion for making healthcare more affordable and consumer-centric.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.