[Hiring] Senior Director, Client Success @Cigna Healthcare

Role Description

The Client Success Executive serves as the strategic relationship owner for assigned health plan, employer, third-party administrator (TPA), broker/consultant, and other strategic clients. This role is accountable for client health, executive relationships, retention, growth, utilization, and value realization.

The CSE develops a deep understanding of each client’s business objectives, benefit strategy, population needs, performance expectations, and evolving priorities. The role translates MDLIVE performance and capabilities into a clear value story and leads account strategies that strengthen the partnership, protect revenue, increase adoption, and create sustainable growth.

The CSE leads strategic direction and executive engagement while partnering closely with Account Management on day-to-day execution, issue management, and client coordination. Success requires strong executive presence, commercial judgment, healthcare expertise, and the ability to align cross-functional teams around complex client priorities.

Qualifications

• Deep understanding of health plans, employer-sponsored benefits, TPAs, brokers/consultants, and the healthcare benefits ecosystem.
• Strong knowledge of virtual care, digital health, healthcare delivery, population health, and client value realization.
• Demonstrated ability to manage complex enterprise relationships involving multiple stakeholders, priorities, and contractual requirements.
• Strong executive presence and ability to build credibility with senior and C-suite client stakeholders.
• Commercial acumen across retention, renewals, account growth, pricing, contracting, and revenue risk.
• Ability to interpret performance data and translate it into clear business insights and recommendations.
• Excellent communication, presentation, negotiation, relationship-management, and problem-solving skills.
• Ability to influence outcomes and lead cross-functional teams without direct authority.
• Exceptional organization and project-management skills with the ability to manage multiple strategic accounts and priorities.
• Positive, collaborative, team-first mindset with strong ownership and accountability.
• Experience with Salesforce or similar CRM/client-management technology.
• Experience using AI tools to support daily workflows and improve efficiency.

Requirements

• Bachelor’s degree required.
• 10+ years of experience in healthcare client management, strategic account management, client success, consulting, health plan management, healthcare benefits, digital health, virtual care, or a related field preferred.
• Experience managing complex enterprise relationships with health plans, large employers, TPAs, brokers/consultants, or healthcare organizations.
• Experience supporting executive relationships, enterprise renewals, revenue retention, account growth, and strategic planning.
• Experience leading executive business reviews and coordinating across clinical, operational, financial, technology, legal, and executive stakeholder groups.
• Virtual care, digital health, healthcare delivery, or healthcare benefits experience strongly preferred.

Travel Requirements

• Up to 20%.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Company Description

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.