[Hiring] Digital Client Success Manager @Encoura

Role Description

The Digital Client Success Manager (DCSM) serves as the primary strategic and operational point of contact for assigned digital marketing clients, ensuring successful campaign execution, strong client relationships, and measurable performance outcomes. This role is responsible for managing the full lifecycle of digital marketing campaigns, including:

• Client onboarding
• Strategic planning
• Campaign coordination
• Launch readiness
• Optimization
• Reporting
• Ongoing performance management

Key responsibilities include:

• Leading client communication and strategic discussions
• Coordinating cross-functional workflows
• Overseeing campaign execution timelines
• Monitoring campaign performance
• Identifying optimization opportunities
• Delivering actionable insights and recommendations to clients

The DCSM partners closely with various teams to ensure campaigns are executed efficiently, accurately, and in alignment with client enrollment and marketing objectives. This role plays a critical part in supporting client retention, operational excellence, and long-term account growth by delivering a high-quality client experience, driving strategic value, and ensuring successful digital marketing outcomes across Encoura’s client portfolio.

Qualifications

• 5+ years of experience in digital marketing, campaign management, client success, account management, or strategic marketing roles
• Strong understanding of digital marketing solutions including search, social, video, retargeting, connected TV, mobile/geo-fencing, audience targeting, and attribution strategies
• Hands-on experience with major advertising platforms including Google, Yahoo, Meta, Snapchat, TikTok, LinkedIn, and programmatic advertising platforms
• Experience using Google Analytics, Google Tag Manager, Domo, and campaign reporting platforms
• Strong consultative mindset with excellent presentation, communication, and relationship-building skills
• Ability to explain technical and performance concepts clearly across varying levels of client expertise
• Exceptional organizational, strategic thinking, problem-solving, and operational management capabilities
• Ability to manage multiple priorities simultaneously within a fast-paced and evolving environment
• Experience working with higher education institutions or within higher education environments preferred

Requirements

• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process

Benefits

• The annual base salary range for this exempt position is $70,000–$85,000
• Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well-being