[Hiring] Senior Client Partner @A.C. Coy

Role Description

The A.C.Coy Company has an immediate need for a Sr Client Partner for a full time role. This is a high level/strategic role that will be responsible for building and maintaining client relationships through delivery leadership. This role requires deep executive relationships!

Responsibilities

• Business Development and Revenue Generation:
  • Identifies opportunities to deepen expertise to close larger deals; pursues strategic clients, qualifies leads, and collaborates on pursuit relationships.
  • Leads revenue generation and the entire pursuit process to win new business.
  • Owns and delivers an annual revenue target of $5 -10+ million across assigned clients, combining new business, renewals, and client expansion.
  • Leverages an extensive external professional network to build senior executive relationships with qualified prospects and originate new business.
  • Identifies sources of opportunities within existing or new clients; translates delivery feedback into prioritized opportunities and proposals for client expansion.
  • Build key client plans inclusive of renewal and upsell discussions; negotiate terms as required.
  • Approve client plans, major SOWs, and pricing proposals.
• Client Delivery/Leadership/Management:
  • Own and deepen executive relationships with sponsor-level stakeholders and C-suite contacts, including the client's primary project sponsor and executive leadership; protect and expand strategic value across the client portfolio.
  • Serves as the client's primary relationship representative, advisor, and strategic partner.
  • Set and drive client vision and strategic priorities; connect delivery to strategy and identify growth opportunities.
  • Maintains comprehensive knowledge of the client's industry, regulatory environment, competitive landscape, and organizational needs, motivations, and future initiatives.
  • Monitor client health, risk, and long-term growth opportunities; proactively identify market shifts and competitive threats.
  • Adheres to governance and oversight design in accordance with KAP, client reviews, P&L reviews, etc.
  • Ensure alignment between client strategic objectives, delivery outcomes, and project delivery quality; manage escalations and resolve conflicts promptly.
  • Provides thought leadership on QA compliance and problem-solving, and executes QA reviews across clients and engagements, driving compliance in areas of expertise.
  • Initiates follow-up on client satisfaction findings to continuously improve services and relationships.
  • Demonstrates good judgment and protects company assets during negotiations; effectively manages complex matters with clients regarding budget, scope, risk, resources, feedback, issues, and relationship dynamics.
• Core Competencies:
  • Strategic Thinking: Ability to understand complex business problems, develop integrated solutions, and connect capabilities to client strategic objectives; deep industry and market expertise, with the ability to develop client strategies, execute against plans, and anticipate industry trends and competitive shifts.
  • Executive Presence: Command respect through professional demeanor, communication style, and demonstrated expertise; ability to operate effectively at C-suite level.
  • Relationship Management & Client Advocacy: Exceptional ability to build trust, cultivate long-term relationships, position the company as a strategic partner, and serve as a trusted advisor; strong internal champion for client interests; ability to secure internal resources and executive attention.
  • Commercial & Business Acumen: Strong business development orientation; ability to identify, scope, and close high-value opportunities; skilled negotiator; comfortable with sales, pricing discussions, contract terms, and commercial negotiations; demonstrates strong working knowledge of client and engagement profitability components and manages profitability as needed.
  • Delivery Leadership: Ability to direct complex engagements, coordinate cross-functional teams and SMEs, ensure delivery excellence, and manage tougher delivery situations and conditions.
  • Communication & Presentation: Excellent oral and written communication; ability to present to senior audiences, simplify complex concepts, and articulate recommendations effectively.
  • Emotional Intelligence: Strong self-awareness and ability to navigate complex organizational dynamics and stakeholder relationships; ability to manage time conflict and conduct difficult conversations.
  • Leadership & Developing Others: Ability to inspire, develop, and mentor senior-level consultants and other leaders; builds high-performing teams; demonstrates commitment to culture and inclusion.

Qualifications

• 12+ years of consulting, strategy, or client-facing business experience.
• 5+ years in client management, business development, or relationship leadership roles.
• Proven history of managing large, complex, multi-year client engagements.
• Demonstrated success in revenue generation and client growth (annual target is $5-10 million).
• Experience managing teams and cross-functional project delivery.
• Deep experience in retail, supply chain, manufacturing, or related business functions.

Preferred Qualifications

• Bachelor's degree or higher.