[Hiring] Senior Account Manager @GLI

Role Description

The Senior Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post-service follow-ups for the achievement of customer satisfaction and revenue generation.

• Meets with clients to negotiate and secure business and maintain relationships
• Delivers sales presentations to clients
• Ensures clients are provided professional, courteous, and timely support and service
• Maintains a strong understanding of gaming regulations, processes, and procedures
• Supports and implements strategic plans to accomplish company goals
• Forecasts client activity and sets performance goals accordingly
• Reviews market analyses to determine customer needs
• Maintains a strong understanding of GLI Services, tools and training offerings
• Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clients
• Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily
• Generates reports, as required
• Participates in tradeshows and/or regulatory conferences, when necessary
• May coordinate In-Service training classes and field inspections/audits when appropriate for clients
• Performs other duties as assigned

Qualifications

• Bachelor’s degree in Marketing, Business, Engineering or a related field
• Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements
• Must have a valid driver’s license

Requirements

• A minimum of 3 years relevant industry experience is required
• A minimum of 5 years’ experience required in Gaming, Marketing, Sales and/or customer service fields
• Certification, formal training, education or demonstrated competency may be evaluated and considered in lieu of the experience requirements
• Must be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRM
• Must have the ability to write reports and business correspondence
• Must have the ability to effectively present information and respond to questions from external and internal parties, including large audiences
• Highly motivated, pro-active self-starter with excellent time management skills
• Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
• The ability to read, write, speak, understand and communicate in French and/or German sufficiently to perform the duties of this position is an advantage
• Must have the ability to communicate, both orally and in writing, with internal and external parties
• Must have the ability to handle and organize multiple projects and deadlines
• Must demonstrate a high degree of attention to quality, details, and correctness

Benefits

• Annual gross salary range: EUR 51.500 - 72.000
• Annual leave days as per CCNL Commercio
• Flexible holiday plan
• Discretionary End-year bonus
• Annual Performance Reviews
• Career path planning
• Job related trainings after approval manager and Career Development Plan
• Weekly fresh fruit, free coffee, tea and chill-out space at the office
• International work atmosphere with 30 different nationalities within GLI Europe, GLI UK, GLI Italy, GLI Spain, GLI Africa, GLI Austria