[Hiring] (Senior) Account Manager @RTB House

Role Description

The Account Management team is crucial in driving our company’s success, working collaboratively with our clients to ensure they achieve the best outcomes from their partnership with RTB House. As an Account Manager, you will play a substantial role in building excellent relationships with both existing and new clients.

• Manage a portfolio of client accounts;
• Cooperate with the largest brands from the market in Spain;
• Meet clients face-to-face regularly to ensure premium customer service;
• Create campaign strategies in a variety of industries based on data analysis, creativity, and client needs;
• Adhere to company goals related to campaign management (i.e., monitor campaign margin and scale);
• Respond to customer requests and inquiries in a professional and timely manner;
• Regularly report campaign status for the largest clients and provide improvement ideas to the direct manager in terms of cross-sell & upsell;
• Take care of customer success and long-term relationships;
• Provide specific information regarding company services and products;
• Assist customers in the process of launching ad campaigns;
• Obtain, review, and process orders; ensure timely payments for our services.

Qualifications

• Experience (5+ years) in digital advertising in client-facing roles;
• Preferably experience working in AdTech, advertiser, or agency (online area), both on performance and awareness campaigns;
• Bachelor’s degree or similar;
• Strong commercial acumen;
• Interest in digital marketing/e-commerce;
• Working experience with MS Office and Google Workspace;
• Knowledge of customer support tools and processes;
• Ability to identify and understand customer needs and requirements;
• Excellent analytical and problem-solving skills;
• Well-developed verbal and written communication skills;
• Multi-tasking, high level of energy, resourcefulness;
• High level of motivation and willingness to learn;
• Positive, can-do attitude;
• Proficiency in Spanish and advanced command of English (C1 level).

Benefits

• A unique opportunity to join a creative, dynamic company in online advertising;
• Competitive salary plus bonus scheme and personal development budgets;
• Flexible working arrangements ensuring a real work-life balance;
• Meal vouchers with a daily allowance;
• Option to work from a co-working space in Madrid or Barcelona at any time;
• An amazing onboarding process to ensure you are equipped with all necessary knowledge and tools;
• Numerous opportunities to build your own path of self-development;
• Unique learning opportunities from commercial and HQ business support teams;
• Team building events and trips away!