[Hiring] Partner Account Manager @NICE

Role Description

At NiCE, we are passionate about making the customer experience flow. As the global leader in AI-powered customer experience and workforce engagement solutions, we empower organisations to deliver seamless, digital-first interactions that drive real impact.

We are looking for a commercially sharp, relationship-led professional to join us as Partner Manager, Spain. This role builds and runs NiCE's partner ecosystem in Spain, recruiting and developing the resellers, regional systems integrators and technology partners that take CXone and Cognigy to market with us.

You will work closely with the NiCE sales team in Spain and with our wider International partner team to turn a growing partner base into a predictable source of pipeline and revenue, and to make NiCE the vendor of choice for partners who sell and deliver customer experience technology.

• Own NiCE's partner strategy and business plan for Spain, including partner segmentation, target profiles and the route to market for each segment.
• Recruit, onboard and develop new partners, and grow the performance of existing ones against agreed pipeline and revenue targets.
• Run joint business plans and regular reviews with priority partners, with clear targets for partner-sourced and partner-influenced pipeline and bookings.
• Work with NiCE sales in Spain to bring partners into named accounts, manage deal registration and agree who does what on each opportunity.
• Drive partner enablement and certification across sales, presales and delivery, so partners can sell and deploy CXone Mpower and Cognigy with confidence.
• Plan and deliver joint marketing and demand generation with partners, working with regional and global marketing teams.
• Apply NiCE's partner programme, incentives and commercial terms consistently, and flag where local market needs call for change.
• Give regional insight to the International partner leadership team, influencing programme design and investment.
• Report on performance metrics such as partner-sourced and influenced pipeline, bookings, active and certified partners, and partner satisfaction.

Qualifications

• Minimum 5 years' experience in partner, channel or alliance management in enterprise software, SaaS, cloud or CX technology.
• Proven record of recruiting partners and growing them to deliver pipeline and revenue against a target.
• Strong understanding of partner commercial models, including margin, incentives, deal registration and services attach.
• Good knowledge of the Spanish technology and partner landscape, with an existing network of resellers and integrators a distinct advantage.
• Ability to influence sales, marketing and product colleagues and drive alignment across teams.
• Exceptional communication, collaboration and relationship-building skills.
• Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment.
• Fluent Spanish and English required; Portuguese or other European languages are a bonus.

Benefits

• Join an ever-growing, market disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment.
• As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Company Description

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.