[Hiring] Renewals Manager @GitLab

Role Description

This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.

What You’ll Do

• Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
• Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
• Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
• Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
• Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
• Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
• Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
• Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
• Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
• Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
• Prioritize tasks with guidance from more senior team members to drive quality, timely results.
• Contribute to team goals by working collaboratively with peer RM’s.

Qualifications

• Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms.
• Developing understanding of GitLab's way of working, values, and high-performance culture.
• Awareness of GitLab's remote work best practices.
• Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
• Strong attention to detail and organizational skills; comfortable managing many renewals at once.
• Clear written and verbal communication skills.
• Ability to follow defined processes and frameworks while flagging exceptions appropriately.
• Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
• The ability to travel for events such as trainings, team offsites, customer meetings, etc.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support