[Hiring] Renewals and Commercial Operations Manager @Glia

Role Description

Glia is seeking a high-impact, commercially driven Renewals and Commercial Operations Manager to lead and optimize our end-to-end customer renewal strategy while driving key commercial operations. In this proactive role, you will serve as the commercial anchor for our enterprise customer base, leading contract negotiations, protecting recurring revenue, and structuring multi-year partnerships.

Working in close alignment with account teams, RevOps, and executive leadership, you will own the commercial execution of renewals, proactive early amendments, and downsell mitigation. Beyond direct deal execution, you will spearhead key operational initiatives, including:

• Streamlining enterprise contracting frameworks
• Managing multi-channel agreement lifecycles
• Leveraging AI-driven workflows and telemetry data to inform pricing strategies

Qualifications

• 10+ years of professional experience in SaaS Renewals Management, Commercial Account Management, Deal Desk, or Customer Success with direct commercial quota ownership
• Demonstrated track record of successfully negotiating complex, multi-year enterprise SaaS contracts, redlines, Master Services Agreements, and creative deal restructures
• Strong background in RevOps alignment, deal desk workflows, usage telemetry analysis, and leveraging AI/data automation tools to drive forecasting and strategic decision-making
• Outstanding verbal and written communication skills with the gravitas to negotiate effectively with aggressive procurement decision-makers while partnering smoothly with internal account teams
• Prior experience working with banks, credit unions, or financial services institutions is strongly preferred
• Bachelor’s degree required; an MBA is preferred

Requirements

• Serve as the primary commercial lead for enterprise renewals, managing contract terms, pricing structures, MSAs, and order forms
• Monitor contract schedules in advance to identify risk factors, assess usage telemetry, and execute pull-forward plays
• Act as the dedicated commercial lead for at-risk accounts, structuring creative commercial terms, restructured packaging, and multi-year frameworks
• Oversee strategic commercial initiatives, streamline contracting models, and ensure alignment with Finance and RevOps
• Drive pricing discipline by managing contractual uplifts and executing add-on SKUs or capacity expansions
• Partner with Banking AI Advisors and Account Executives to ensure clean rules of engagement
• Utilize AI tools and commercial analytics for predictive churn modeling and guiding value-based pricing conversations
• Maintain meticulous data hygiene in Salesforce, tracking commercial ownership and contract milestones
• Standardize commercial frameworks, contract negotiation guidelines, and best practices across the organization

Company Description

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee.