[Hiring] Corporate Vice President, Client Management Strategy & Performance @New York Life

Role Description

The Corporate Vice President, Head of Client Management Strategy & Performance serves as the leader driving strategic alignment, performance standards, and measurements, in addition to providing enterprise coordination on any initiatives, processes, or changes connected to the in-force book. This leader is responsible for executing on the strategic direction for inforce client management, ensuring disciplined strategic planning and execution, ensuring performance management, and elevating client and broker outcomes across New York Life Group Benefit Solutions.

What You’ll Do:

• Strategic Direction & Alignment:
  • Execute the vision and strategic priorities for client management across the regional and national segments in partnership with the Head of National Accounts Inforce Growth & Client Relationship lead, and Regional and National Sales Leadership.
  • Ensure consistency of strategy, processes, roles, and performance expectations across all regions/segments.
• Enterprise Influence & Leadership:
  • Partner with Distribution, Product, Underwriting, Claims and Service leaders to align client management execution with enterprise goals.
  • Influence market strategies by building standards and best practices ensuring shared accountability for growth and retention.
• Performance Management:
  • Establish and track KPIs across persistency, in force growth, renewals, and strengthen leading indicator metrics to enable improved forecasting.
  • Drive adoption of common frameworks, tools, and reporting to ensure visibility of performance across markets.
• Client & Market Impact:
  • Act as executive sponsor for key client relationships and market initiatives.
  • Track, trend and elevate client and broker feedback to inform enterprise strategy and product development.
• Leadership Development & Coaching:
  • Provide mentorship, guidance, and leadership coaching to Client Management leadership, building future-ready talent pipelines.
  • Promote a culture of accountability, inclusivity, and continuous improvement without direct line management.

Qualifications

• 12–15+ years of progressive experience in group insurance or employee benefits, with a proven track record in client management, sales, or distribution.
• Experience influencing senior leaders and driving enterprise-wide initiatives in a matrix environment.
• Strong executive presence and credibility with internal and external C-suite stakeholders.
• Demonstrated ability to set strategy, measure and drive performance, and lead alignment across distributed teams without direct reporting authority.
• Bachelor’s degree required; MBA or advanced degree preferred.

Requirements

• Matrix leadership & influence: Ability to lead through dotted-line structures, aligning multiple leaders behind shared goals.
• Strategic mindset with strong business and financial acumen.
• Customer-centric orientation with ability to translate client insights into actionable strategies.
• Change leadership to accelerate execution and overcome inertia.
• Talent influence & coaching to develop senior leaders without direct reporting lines.

Benefits

• Full package of benefits for employees, including leave programs, adoption assistance, and student loan repayment programs.
• Annual discretionary bonus eligibility.
• Participation in an incentive program based on individual performance.

Company Description

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most.