[Hiring] Client Account Manager @Ogletree Deakins

Role Description

The Client Account Manager is responsible for managing the full financial lifecycle of a client - from matter intake through billing and on to collection for a certain set of Billing Attorneys and their PAs. Assigned to one of the billing teams, this individual will collaborate with both internal and external Finance groups, including Billing, Revenue, Matter Information, Appeals, and Accounts Receivable.

• Serve as the single point of contact and escalation resource for assigned Billing Attorneys and their Practice Assistants for all financial-related inquiries.
• Triage attorney questions by coordinating with the appropriate departments to resolve inquiries.
• Act as liaison between all financial services departments, ensuring work is completed on time and accurate resolution of questions and disputes.
• Manage reversal projects from end to end, overseeing the billing component and serving as the primary liaison with other departments.
• Perform periodic billing audits on high-profile clients to ensure accuracy, identify risk areas, and confirm compliance with client-specific billing guidelines.
• Work with the rejection team to research and resolve eBilling rejections by performing root-cause analysis and providing resolution.
• Oversee the initial electronic bill submission process for newly e-billed high-profile clients.
• Meet monthly with assigned Billing Attorneys and their Practice Assistants to review account status and address outstanding issues.
• Support the assigned Billing Team with invoice management as needed.

Qualifications

• Undergraduate degree in Business, Accounting, or Finance.
• 6+ years legal billing experience.
• Proficiency with MS Word and Excel (formulas, pivot tables, and filters).
• Working knowledge of Aderant and BillBlast.
• Experience with PrebillViewer (PBV) preferred.
• Experience with electronic billing systems such as Legal Tracker, LegalX, Collaborati, TyMetrix, etc., preferred.
• Prior experience with the collection of outstanding AR preferred.
• Interpersonal and Communication Skills: Excellent oral and written communication abilities.
• Workload Management: Capable of prioritizing tasks efficiently.
• Self-Motivation: A highly motivated self-starter.
• Organizational Skills: Exceptional organizational skills and attention to detail.
• Initiative and Judgment: Takes initiative and demonstrates excellent follow-up skills.
• Rates Knowledge: Understanding of rates, fee offers, and various rate-related nuances.
• Problem Solving: Ability to apply a logical thought process to unique and varied requests.

Benefits

• Paid Time Off
• Paid Sick Leave
• 401(k) matching program
• Profit Sharing
• Paid Holidays
• Paid Parental Leave
• Affordable Health and Life Insurance including Dental & Vision coverage
• Health Savings Account / Flexible Spending Accounts
• Tuition Reimbursement
• Employee Assistance Program

Company Description

With more than 1,200 attorneys in 62 offices worldwide, Ogletree Deakins is one of the largest labor and employment law firms representing management. We handle all types of employment-related legal matters, including traditional labor and employment, workplace safety, employee benefits, and business immigration matters.

We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments.

Equal Opportunity Employer.