[Hiring] National Client Manager @Unum

Role Description

The Home Office National Client Manager (HO NCM) is responsible for maintaining a consultative relationship with complex group, VB, and integrated customers with 2,000 or more lives. The HO NCM develops and implements a customized service strategy for assigned cases, nationally. The HO NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets. The HO NCM has flexibility in assigned cases for permanent and temporary assignments in order to assist field partners, nationally, as needed. The HO NCM is responsible for facilitating special initiatives and projects as needed and acting as liaison for our field partners.

Qualifications

• Bachelor’s degree preferred
• 5 to 7 years employee benefits/insurance industry experience preferred
• Strong consultative skills; able to think broadly when problem solving and making decisions
• Segment/specialty knowledge preferred
• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
• Presale expertise that can assist in the influence and sale of Unum’s value proposition
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills
• Ability to anticipate needs of clients and educate
• Robust strategic re-enrollment expertise
• Strong organizational, planning, time management and delegation skills
• Strong leadership skills; ability and desire to coach and mentor others
• Full understanding of underwriting and risk concepts
• Full understanding of, and ability to correlate between the entire UNUM product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
• Strong business and financial acumen
• Strong computer skills
• Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
• Ability to travel as needed

Requirements

• Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
• Develops high level actions through risk and H&P analysis and claim consultation
• Utilizes expertise in Unum services and solutions to recommend actions, resolve issues, and identify solutions
• Assures the complete and accurate implementation of new business
• Holds partners accountable for driving day to day issue resolution for inforce customers and implementation project planning
• Owns the account management strategy for an assigned block of business nationally
• Responsible for the development and implementation of strategic customized business plan for each client
• Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit
• Partners with Sales Consultants to jointly present and/or own annual renewal
• Focuses on driving comprehensive employee marketing of Unum benefits
• Provide subject matter leadership and responsible for developing a deep understanding of broker/consultant/Third Party Firm/Benefits Administration/Exchange relationships
• Serves as a consultant to the client leveraging Unum expertise
• Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business
• Acts as Consultant to employer on administrative or enhanced service offerings
• Attend site visits with the customer to Portland/Chattanooga or Glendale
• Frequent pro-active face to face meetings with the customer
• Responsible for facilitating special, ad hoc projects as needed
• Responsible for training home office and field partners as needed on National Client Management strategies or initiatives

Benefits

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

Company Description

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.