[Hiring] Associate Client Manager @TrueML

Role Description

The Associate Client Manager is the foundational role within the Client Management team, focused on learning TrueAccord’s platform, product suite, and client operational standards. You are an essential support partner, working under the guidance of Client Managers to ensure operational efficiency, data accuracy, and timely execution of day-to-day client needs. This role is a training ground for developing the data literacy, communication skills, and strategic thinking required to advance to a Client Manager position.

What You'll Do:

• Portfolio Management: Manage a portfolio of mainly passive clients, ensuring consistent delivery of TrueAccord’s services and maintaining high levels of client satisfaction.
• Operational Support: Assist Client Managers in the day-to-day management of account portfolios, including tracking performance metrics and maintaining documentation.
• Reporting & Data Accuracy: Prepare routine reports, dashboards, and meeting materials for core client check-ins, ensuring data integrity and consistency.
• Issue Resolution: Act as the initial point of contact for routine client inquiries, working with the Client Manager to troubleshoot and resolve issues promptly.
• Cross-Functional Collaboration: Partner with internal support teams to process requests and ensure client deliverables meet standard quality requirements.
• Skill Development: Actively engage in training sessions, mentorship, and self-directed learning to build expertise in debt collection, product features, and client strategy.

Qualifications

• Bachelor's degree or equivalent relevant experience
• Entry-level experience in Client Success, Customer Support, Operations, or a related field
• Experience in at least one of the following: Debt collections or Default Management
• Strong organizational skills and attention to detail, especially with data entry and reporting
• Strong written and verbal communication skills
• Ability to learn complex software tools and internal platforms quickly
• A collaborative mindset and a desire to grow into a more independent, client-facing role

Requirements

• Salary range: $80,000 - $100,000 a year
• Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living.
• Example cities representative of each tier:
• U.S. Geo Tier 1 (i.e. San Francisco, New York City, Boston)
• U.S. Geo Tier 2 (i.e. Austin, Denver, Phoenix)
• U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis)

Benefits

• Flexible vacation
• Medical/dental/vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account & Limited FSA
• Family-friendly parental leave, volunteer and voting time off
• On-demand wellness platform access for you and 5 friends and family
• PerkSpot discount program for 900+ merchants nationwide