[Hiring] Renewals Manager @Lifeloop

Role Description

LifeLoop is hiring a Renewals Manager to own recontracts, manual renewals, dispositions, and replacement orders, work that has been split across our CSMs and account managers. Owning it centrally frees CSMs to focus on strategic, value, and adoption conversations, and frees account managers to focus on expansion and growth deals.

• Own the renewal motion for dispositions, manual renewals, recontracts, and replacement orders.
• Work alongside CSMs and account managers across every segment.
• Manage upcoming dispositions, manual renewals, recontracts/consolidations, and replacement orders across all customer segments including Strategic, Enterprise, Mid-Market, and SMB.
• Begin work 180+ days before each renewal date, maintaining a clear view of the next 90 to 180 days of upcoming renewals.
• Move customers off legacy contracts to current, more favorable terms.
• Lead renewal, contract, and pricing negotiations with customers.
• Help shape LifeLoop's renewal uplift percentages and strategy.
• Maintain a weekly opportunity forecast and SFDC data hygiene for all renewals, dispositions, and manual renewals.
• Assist with monthly and quarterly renewals and disposition forecasting.
• Partner with CSMs to flag priority accounts each quarter.
• Work with account managers on upcoming renewals.
• Process cancellation requests properly and explore potential contract saves when necessary.
• Join high-risk and churn meetings with ELT, SLT, and CS leadership.
• Use AI tools to develop efficient methods of customer outreach, value positioning, and forecasting.
• Assist with quoting hardware replacement orders as needed.
• Communicate clearly and proactively with customers, internal partners, and leadership on status, risks, and next steps.

Qualifications

• Prior SaaS renewals, contracts, or sales experience.
• Experience working renewals through Salesforce and CPQ processes.
• Ability to negotiate renewals, contracts, and pricing.
• Ability to accurately forecast renewals.
• Experience managing both volume-based renewals and high-value, large-account renewals.

Requirements

• Organization: Keep track of multiple high priorities and hard renewal dates.
• Strong communicator: Share clear, actionable information on renewal status, risks, and next steps.
• Problem solver: Uncover why a renewal is stuck and resolve it.
• Self-starter: Take initiative without waiting for direction.
• Commercially aware: Understand how renewals and contract terms drive GRR and NRR.
• Skilled negotiator: Negotiate renewals, contracts, and pricing while protecting relationships.
• Win-win mindset: Help customers find value and build long-term partnerships.
• Live out LifeLoop's mission and core values: Be a Learner, Be a Winning Team, Be an Owner, Be Real, Be Kind, Be Empathetic, and Be Results Oriented.

Benefits

• Numeric targets set in the annual variable compensation plan.
• Meet or exceed renewal bookings targets.
• Manage manual renewals 180+ days ahead of the renewal date.
• Work to recontract dispositions within the 30-day recontract policy window.
• Partner with account teams on large account opportunities.
• Maintain a weekly forecast with high accuracy.
• Move legacy contracts to current, favorable terms.
• Deliver renewal pricing and uplift outcomes through effective negotiation.
• Close a high percentage of renewals on time or ahead of schedule.
• Document status, risks, and next steps in Salesforce.
• Maintain consistent hand-offs with CSMs and account managers.

Company Description

LifeLoop is dedicated to enhancing the lives of seniors through innovative technology solutions.