[Hiring] Provider Relations Advocate @UnitedHealth Group

Role Description

The Provider Relations Advocate will maintain a successful working relationship between Optum Serve and network providers through a full range of provider relations and service interactions to ensure provider retention.

• Identify and remediate operational shortfalls.
• Respond to customer complaints, customer satisfaction surveys, and provider questions.
• Research and resolve accounts payable issues.
• Routinely negotiate cost-effective fees for single services.
• Confirm service capability and educate providers on contract expectations, processes, and paperwork.
• Comprehend detailed knowledge of customer requirements to translate subcontractor agreements, contractual requirements, and fee agreements to the providers.
• Evaluate and analyze the most beneficial solution for Optum Serve and network providers.

Schedule: A 40-hour work week, Monday through Friday, 8am - 5pm.

Location: Remote Nationwide. You will enjoy the flexibility to telecommute from anywhere within the U.S.

Qualifications

• High School Diploma/GED.
• 1+ years of experience in provider relations.
• 1+ years of computer proficiency experience with Microsoft Office (Word, Excel, and Outlook).
• 1+ years of experience within the healthcare or insurance industry.
• Access to reliable transportation and valid US driver’s license.

Requirements

• Knowledge of rates and managing subcontractor relationships.
• Knowledge of MedNet.
• Ability to effectively manage provider accounts resulting in provider retention.
• Ability to develop strong professional relationships while demonstrating a clear understanding of complex business structures.
• Knowledge of medical terminology.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).