[Hiring] Renewal Manager @Ashby

Role Description

As an Ashby Contract Manager for Startup accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers who are up to 100 employees. You will manage annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across Ashby’s largest customer segment.

• Secure early customer loyalty and guide non-recruiting personas through the renewal process.
• Provide hands-on assistance to customers.
• Attention to detail on a high volume of accounts is essential.
• Identify opportunities to support small startups and identify high growth accounts.
• Impact broader business goals with Ashby’s Operating Principles woven into processes.

This position requires expertise in core contract management competencies:

• Navigating pricing and negotiation discussions with empathy and tact.
• Leading the renewal process with customers, ensuring timely and successful contract renewals.
• Building and maintaining trust with customers, proactively addressing concerns.
• Managing day-to-day administrative tasks, such as customer outreach and CRM maintenance.
• Understanding contract terminology and communicating these terms to customers.

Qualifications

• Strong background in sales, customer success, and renewal management.
• Proven ability to drive contract renewals and enhance customer relationships.
• Excellent communication skills over phone and email.
• Ability to navigate high pressure situations with ease and professionalism.

Requirements

• Enjoy finding creative solutions for complex situations.
• Solutions-oriented mindset.
• Detail-oriented with a focus on fact-checking and record-keeping.
• Adaptable and continuously learning.
• Excel at cross-functional collaboration.
• Delight in having autonomy over your schedule.
• Display empathy in customer interactions.
• Value transparency in the renewal process.

Benefits

• Competitive salary and equity.
• Opportunity to work with a talented and passionate team.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with manager approval for more expensive items.
• Top-notch health insurance for you and your dependents in the US.

Company Description

We’re building the next generation of recruiting software and we’re starting with a suite of products that helps talent leaders, recruiters, and hiring managers run an efficient and data-driven hiring process.

• Well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom.
• Thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier.
• Best-in-class growth and retention metrics with tens of millions in ARR, growing >100% year over year.