[Hiring] Relationship Manager @Fiserv

Role Description

At Fiserv, a successful Relationship Manager builds trusted partnerships that help clients thrive in a fast-moving payments environment. This role supports strategic clients by aligning our solutions with their business goals and helping them maximise value from our products and services. You will act as an engaged advocate, combining commercial insight with proactive relationship management to drive growth, client satisfaction and long-term success. Working as a partner in possibility, you will help strengthen client trust while supporting Fiserv’s mission to move commerce and financial services forward.

• Build and strengthen relationships with key client stakeholders, including senior executives, to support long-term partnership growth.
• Lead regular client meetings, account reviews and face-to-face engagements to understand business priorities and deliver value.
• Identify commercial opportunities through solution selling, product adoption and portfolio expansion.
• Analyse portfolio performance to uncover trends, manage risk and recommend actions that improve client outcomes.
• Resolve service concerns proactively and coordinate internal support before issues become broader business risks.
• Partner with Pricing, Risk, Credit, AML, Operations and Sales teams to deliver strong client outcomes.
• Support onboarding activities for new corporate clients and provide ongoing relationship management throughout the client lifecycle.
• Maintain accurate account plans, activity updates and client insights to support effective portfolio management.

Qualifications

• Experience managing client relationships in card payments, merchant acquiring or financial services.
• Knowledge of interchange, scheme fees, merchant pricing and payment economics.
• Understanding of chargebacks, disputes and card scheme processes.
• Ability to manage a portfolio independently, prioritise effectively and make sound commercial decisions.
• Strong communication, stakeholder management and problem-solving skills with the ability to influence senior decision-makers.

Requirements

• Experience with payment gateways, ecommerce solutions and technical integrations.
• Background supporting strategic or enterprise-level clients within the payments industry.
• Familiarity with consultative selling and identifying growth opportunities across a client portfolio.
• Confidence interpreting performance data and turning insights into actionable recommendations.
• A self-motivated, energetic approach with a strong passion for building lasting client relationships.

Benefits

• Commitment to overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP.
• Plan for your future with competitive salaries, and our Employee Stock Purchase Plan.
• Recognise and be recognised by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritise your health with a variety of medical, dental, life and insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.