[Hiring] Regional Representative @IPAF

Role Description

As Regional Representative – Central America, you will have primary responsibility for IPAF activities across Colombia, Ecuador, Peru, Panama, Costa Rica, the Dominican Republic, and Trinidad and Tobago, developing strong relationships with members, Training Centres, and industry stakeholders while driving membership and training growth.

You will support the development of new Training Centres, strengthen relationships with existing members, and identify opportunities to expand IPAF's presence and influence across the region.

You will manage your workload autonomously while working closely with the IPAF LATAM Regional Manager and other IPAF colleagues to support members, promote safety standards, and contribute to regional growth.

Supervisory Responsibilities

• Work on a peer-to-peer basis with other members of teams internally and externally.
• Report directly to the IPAF Regional Manager for Latin America.
• Work independently while maintaining close coordination with the regional management team.

Main Duties

• Develop IPAF activities across Central America and designated Latin American markets, with Colombia serving as the main operational base and priority market.
• Have direct responsibility for supporting IPAF's development and activities in Colombia, Ecuador, Peru, Panama, Costa Rica, the Dominican Republic, and Trinidad and Tobago.
• Act as IPAF's regional representative across the assigned territories, promoting IPAF's mission, training programmes, safety initiatives and services.
• Build and maintain strong relationships with members, Training Centres, contractors, rental companies, manufacturers, associations and other relevant stakeholders.
• Identify, recruit and develop new IPAF members and Training Centres, with particular emphasis on expanding IPAF's presence in Colombia and other markets with growth potential.
• Support prospective Training Centres throughout the application and approval process, coordinating with the relevant IPAF departments.
• Manage relationships with industry associations, institutions, government bodies and other relevant organisations.
• Promote IPAF training, international safety standards and the safe use of powered access equipment across relevant industry sectors.
• Organise and coordinate member activities, meetings, seminars, webinars, exhibitions, conferences and regional events.
• Represent IPAF at relevant industry meetings, events, technical committees and working groups.
• Identify opportunities for partnerships and collaboration that contribute to IPAF's regional growth.
• Monitor market, industry and regulatory developments and identify opportunities to strengthen IPAF's presence across the assigned territories.
• Work with IPAF Marketing and Communications to support regional campaigns, events, membership initiatives and promotional activities.
• Liaise with other IPAF departments to ensure members and Training Centres receive appropriate support.
• Support the achievement of agreed regional targets for membership growth, new Training Centres, training activity and market development.
• Maintain accurate records of member engagement, potential members, Training Centre opportunities and regional activities using IPAF's CRM and reporting systems.
• Provide regular updates to the Regional Manager for Latin America on activities, opportunities, market developments, performance and issues affecting IPAF in the assigned territories.
• Support day-to-day communication with members and Training Centres across the assigned countries.
• Respond to member enquiries and coordinate appropriate follow-up.
• Support member engagement, retention and Training Centre relationships.
• Assist with membership renewals and identify opportunities to strengthen member participation.
• Support the organisation of meetings, seminars, exhibitions and regional events.
• Assist with promotional, communication and safety-related activities.
• Conduct visits to existing and prospective members, Training Centres and other stakeholders.
• Liaise with IPAF departments to resolve member and Training Centre enquiries.
• Prepare correspondence, presentations, market reports and other materials as required.
• Collaborate with other IPAF regional representatives to ensure coordinated regional development and consistent member support.
• Provide operational and coordination support to the Regional Manager for Latin America.

Qualifications

• Demonstrable interest or experience in the machinery, equipment rental, training, powered access, construction or health and safety sectors.
• Strong member/customer service and stakeholder relationship management skills.
• Excellent verbal and written communication skills.
• Confidence in public speaking, delivering presentations and representing IPAF externally.
• Strong negotiation, decision-making and problem-solving skills, with excellent attention to detail.
• Strong organisational skills, with the ability to manage different priorities and work independently.
• Good commercial awareness and the ability to identify opportunities for membership, training and market development.
• A proactive approach to business development and relationship building.
• Excellent IT skills, including Microsoft Word, Excel, PowerPoint and Outlook, and confidence using CRM and other digital systems.
• Ability to work effectively remotely and as part of an international team.
• Availability to travel regularly within Colombia, Ecuador, Peru, Panama, Costa Rica, the Dominican Republic, and Trinidad and Tobago, and internationally when required.
• Native-level Spanish and English at B2 level or above to communicate effectively within an international organisation and with English-speaking territories.
• A relevant Health & Safety qualification or training would be desirable.
• A full driving licence and willingness to travel regularly.

Experience Required

• Relevant experience in sales and customer service, business development, membership support, training, or related industries is desirable but not essential.
• Early-career candidates and recent graduates are encouraged to apply.
• Previous experience in the powered access, equipment rental or construction industries would be an advantage.
• Experience working with clients or stakeholders across different countries would be desirable.

Responsibilities and Attitude

• Proactive, reliable and adaptable, with a positive attitude, willingness to learn and the ability to work independently while collaborating effectively with others.
• Comfortable building relationships with stakeholders from different countries and cultural backgrounds.
• Motivated to identify new opportunities and contribute to the growth of IPAF across Latin America.
• Strong commitment to customer service, professional integrity and IPAF's mission to promote the safe and effective use of powered access equipment.

Specialist Training Required

• IPAF induction and familiarisation with the organisation's structure, membership services and training programmes.
• Understanding of IPAF Training Centre approval processes, membership requirements and relevant internal procedures.
• Familiarisation with IPAF safety campaigns, industry guidance and relevant international standards.
• Training in IPAF's CRM, reporting tools and other internal systems.
• Additional technical and industry-specific training as required.