[Hiring] Account Manager @Valatam

Role Description

We are seeking a proactive and results-driven Account Manager to foster strong long-term client relationships, maintain high customer satisfaction, and drive account expansion. Reporting directly to the Growth Director, this is a 100% remote, full-time position for experienced account management and client success professionals in Latin America.

In this role, you will serve as the primary point of contact for assigned client accounts, ensuring service quality, handling issues proactively, and identifying upselling opportunities (adding full-time team members to client accounts). If you excel at client retention, cross-functional coordination, and consultative account growth within high-touch remote environments, this position offers direct business impact and career development.

Qualifications

• Fluent English & Spanish (C1-C2 level required).
• 2–4 years of experience in B2B Account Management, Client Success, or Client Relations.
• Proven track record in account retention, churn reduction, and closing B2B upsells/account expansions.
• Excellent cross-functional coordination skills (working with HR, Recruitment, and Operations).
• Strong experience using HubSpot CRM (or similar CRMs) for pipeline management and client tracking.
• Experience in BPO, nearshore staffing, or virtual assistant services preferred.
• Bachelor’s or Associate’s degree preferred.

Requirements

• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.

Benefits

• Hourly rate equivalent to approximately USD $1,044 per month + uncapped Upselling Commissions.
• Paid time off and performance bonuses.
• Monthly medical insurance stipend after meeting eligibility criteria.
• Birthday and work-anniversary bonuses.
• Gym and wellness allowance.
• Unlimited online fitness classes.
• Company events and Christmas celebrations.
• More information about the payment structure will be discussed further in the process.