[Hiring] Publisher Success Manager @Dexerto

Role Description

Omnidex is hiring a Publisher Success Manager to own the post-sales experience for publishers. This role sits at the center of Omnidex’s supply business once a publisher is signed. You’ll be the publisher’s primary advocate internally and the publisher’s trusted operator/strategist externally.

• Own the end-to-end post-sales publisher journey as the primary point of contact, accountable from sales handoff through onboarding, launch, ongoing performance, retention, and expansion.
• Lead publisher onboarding and integrations by gathering required technical inputs and coordinating internal teams to ensure accurate, on-time go-lives.
• Monitor publisher performance across core monetization metrics and proactively identify opportunities to improve revenue, efficiency, and supply quality.
• Drive post-sales growth by identifying and executing opportunities across additional products, features, formats, and integrations.
• Own issue management and escalation, setting clear expectations around response times, root causes, and remediation while coordinating internal resolution.
• Build and evolve the Publisher Success operating model, including playbooks, service levels, QBR structure, escalation paths, and partner health tracking.
• Collaborate with Finance, Legal, and Rev Ops on invoicing questions, payment issues, contract interpretation, and compliance matters when needed.
• Act as the publisher advocate internally, synthesizing partner feedback into structured, prioritized product and process improvements.

Qualifications

• 3+ years in a post-sales, publisher-facing support role within ad tech.
• Hands-on experience supporting publisher monetization in a programmatic environment, with familiarity across SSPs, header bidding, GAM/Ad Manager, Prebid, and oRTB-based integrations.
• Proven ability to own publisher onboarding, integrations, and ongoing account performance in collaboration with technical and operational teams.
• Technically fluent in programmatic advertising and comfortable engaging in detailed conversations around auctions, bid requests, performance drivers, and troubleshooting.
• Strong analytical mindset, with the ability to interpret monetization metrics, identify performance issues or opportunities, and recommend clear next actions.
• Clear, confident communicator who can manage expectations with publishers and coordinate effectively across internal teams.
• High level of ownership and accountability — comfortable being the point person for outcomes, issues, and long-term partner success.
• Comfortable travelling for events and partner meetings when needed.

Requirements

• Publisher-facing success operator who has worked in ad tech/programmatic in a post-sales support capacity.
• Technically fluent in programmatic advertising and able to communicate effectively with both technical and non-technical stakeholders.
• Highly organized: prioritizes fast, tracks everything, closes loops, writes crisp follow-ups.
• Calm under pressure when monetization is down, reporting looks weird, or an integration breaks.
• Thinks in systems: builds playbooks, processes, health scoring, and repeatable workflows.
• Commercially aware: understands yield, floors, demand quality, scale, and how to spot growth levers.
• Enjoys relationships but doesn’t confuse “being nice” with “driving outcomes.”

Benefits

• Real ownership of publisher success and supply performance.
• Direct impact, not busywork.
• Ad tech with an edge, working with premium publishers and high-impact formats.
• Smart, lean team with no huge corporate hierarchy.
• Ambitious goals with a team that’s consistently grown by 50% each year.
• Work with a team of A-players.

Company Description

Born from deep roots in gaming media, Omnidex (Part of Dexerto Media Group) was created to give advertisers access to a trusted network of premium publishers, all unified through direct technology integrations.